Site Leader

Job description

Gopuff is an innovative and rapidly evolving company operating at the intersection of technology, retailing and last-mile fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach. As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry, we warmly invite you to apply and become an integral part of our team. ### You will: - **Team Leadership** - Recruit, train, and manage a team of dedicated operations supervisors & associates. Responsible for fostering a positive and collaborative work environment. - **Inventory Management:** Ensure accurate stock levels, minimising out-of-stock and overstock situations, through overseeing adherence to inventory control and replenishment processes. - **Order Fulfilment:** Monitor and optimise order accuracy and timeliness within the MFC. Customer Experience: - **Customer Experience:** Uphold the highest standards of customer service and satisfaction. Responsible for addressing all customer inquiries, concerns, and escalations in a timely manner. - **Financial Management** - Full P&L responsibility for MFCs financial performance, ensuring cost-effective operations and resource allocation. - **Compliance & Quality** - Adhere to all company policies, including safety protocols and regulatory requirements. Responsible for conducting regular safety inspections and promoting a safe working environment. - **Operational Performance** - Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management, and team productivity. Responsible for developing and executing action plans to meet or exceed performance targets. ### Requirements: - 3+ years of managerial experience in either retail, hospitality, warehousing or logistics. - Proven ability to work in a fast-paced, dynamic environment with strong organisational and time management skills. - Strong process focus with experience in operational excellence and delivering on compliance. - Proficiency in using data analytics and tools for continuous operational improvements. - Willing to travel as necessary to fulfil day-to-day duties. - Able to work weekends and late nights. ### Benefits: - Competitive salary and performance-based incentives. - Company RSUs (Restricted Stock Units). - Health, dental and vision medical insurance. - Gopuff employee rewards (including some great brand partnership deals). - Opportunities for career advancement in a fast-paced startup environment.