Site Leader

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Role The Site Leader is responsible for the day-to-day operations of a fast-paced warehouse environment ranging from 300,000 to 600,000 square feet. You will provide the vision and direction for a large team of supervisors and hourly associates, driving operational excellence and implementing scalable processes. Your mission is to deliver on daily and short-term plans that achieve both customer service and financial objectives, ensuring that Stord’s "four walls" operate as a seamless, world-class node in our national network. What You’ll Do: Manage day-to-day inbound and outbound activities, truck loading/unloading, and warehouse organization to ensure 100% inventory accuracy. Manage, coach, and develop multiple supervisors and a large hourly workforce, conducting performance reviews and creating career development pathways. Execute strategic labor planning and adjust staffing schedules in real-time to meet fluctuating operational demands and peak season surges. Assist the Director in delivering the facility-wide operational budget, tracking revenue and expenses, and managing site KPIs. Establish and deliver strict targets for safety, efficiency, and quality while ensuring all staff are trained on Stord’s standard methods and programs. Collaborate with the Warehouse Excellence team to provide a superior customer experience and maintain professional relations with strategic partners. Lead facility-wide projects and influence operational performance improvements across areas both within and outside your direct control. Basic Requirements: 4+ years of leadership experience in a warehouse or distribution environment, with at least 4 years in a supervisory role. Proficient in utilizing Warehouse Management Systems (WMS), material handling equipment (MHE), and various industrial storage systems. Ability to analyze data to identify challenges and reach beneficial conclusions regarding operational performance. Strong ability to write reports, business correspondence, and procedure manuals, as well as present information effectively to clients and executives. Proven history of planning, organizing, and managing multiple projects simultaneously while setting clear priorities. Technical Literacy: High proficiency in Microsoft Office (Word, Excel, PowerPoint) for reporting and data analysis. Preferred Qualifications: Bachelor’s Degree in Supply Chain Management, Business, or a related field. Prior experience in Food Grade warehousing and high-volume distribution. Practical experience with LEAN methodologies and process optimization. A demonstrated history of taking on increasing responsibilities within a high-growth 3PL environment.