Site Manager - Chaos Lab

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. **ABOUT THE ROLE:** The Experience Site Manager role is responsible for end-to-end management of our experience site in Madrid, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency. Based in Madrid, the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm – you’ll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events. This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners. **ABOUT CHAOS LAB** Chaos Lab is an interactive science experience located in Centro Comercial Islazul, offering visitors 15 minutes of a dynamic science show followed by 45 minutes of guided hands-on activities. The experience is designed to be both educational and entertaining, making science accessible and fun for families, friends, and individuals of all ages. In addition to regular visits, the venue also hosts birthday celebrations, creating memorable experiences in a unique setting. Every 30 minutes, groups of up to 45 participants enter CHAOS LAB. Over the course of 60 minutes, they take part in a guided adventure full of hands-on scientific experiments and interactive activities, working together with Dr. Splat to discover, problem-solve, and have fun with science. **LOCATION AND ESTIMATED START DATE:** September 2026/Madrid **GENERAL RESPONSIBILITIES:** **Operational & Experience Management:** - Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction. - Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate. - Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff. - Ensure all experiences run smoothly and on time with minimal disruptions. - Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed - Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution. - Implement and uphold safety procedures to protect guests and staff. - Oversee compliance with all local, state, and federal regulations and requirements. - Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed **Budget & Business Management** - Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables. - Prepare and deliver regular and accurate performance and budget reports to the Fever management team. - Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience. - Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability. - Oversee inventory control and reorder supplies, as needed. **Community Development & Customer Service** - Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences). - Oversee group bookings and drive increase in B2B and B2C attendance. - Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences. - Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations. - Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts. - Act as the public face of the venue, ensuring brand consistency and excellence in execution. **SKILLS & REQUIREMENTS:** - 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry. - Fluent communication in Spanish & English. - An understanding of budgeting and controlling expenses and retail operations. - Leadership and management skills and ability to communicate effectively in oral and written communication. - Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner. - Friendly, energetic, and enthusiastic personality. - Demonstrated ability to work with children and families, showing patience, empathy, and a positive, approachable manner. Experience creating welcoming and engaging environments for kids and parents is highly valued. - Comfortable with technology and basic troubleshooting. - Ability to problem-solve and think quickly on your feet. - Ability to stand for extended periods of time; moderate level of physical ability is required. - Reliable transportation and ability to arrive on time for scheduled shifts. - Flexible schedule (evenings, weekends, and holidays may be required). - Proficiency in Google Suite. - Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status. - Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus! Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)