Site Reliability Engineer

Job description

About the Role – Site Reliability Engineer (SRE) The Site Reliability Engineer (SRE) is part of the Unified Support organization within the Fulfillment & Provisioning team, reporting to the Fulfillment & Provisioning Delivery Manager. This role contributes to both operational execution and service delivery excellence. The SRE is responsible for managing customer licensing requirements and provisioning cloud infrastructure, IFS products, and associated services in alignment with customer requests. The role ensures high service availability, maintains environment stability, and adheres to organizational standards, governance frameworks, and security best practices. A strong customer-centric approach is essential, as the engineer will actively engage with customers, manage service requests, and address customer needs with professionalism, empathy, and a high standard of service delivery. Additionally, the role requires a commitment to continuous learning and the ability to thrive in a fast-paced, rapidly evolving environment. The SRE will play a key role in driving automation and orchestration initiatives to improve efficiency, reliability, and timely service delivery. Key Requirement: Fluency in both English and Japanese is mandatory. • Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline. • 5+ years of experience in the IT industry, including experience in a Site Reliability Engineer or similar role. • Microsoft Azure certification (at least entry-level, e.g., AZ-900 or equivalent). We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community. IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.