Site Reliability Engineer

Job description

Job Title Site Reliability Engineer About The Business Area/Department : As part of PFS Americas, the Platform Site Reliability Engineering (SRE) team is responsible for ensuring the reliability, performance, security, and operational excellence of critical Amadeus platforms and services used travelers worldwide. Our team combines reliability engineering and operations expertise to build resilient, scalable, and highly available systems that support revenue-generating products operating 24x7x365. We are passionate about automation, observability, and continuous improvement, constantly seeking opportunities to reduce operational complexity and enhance service quality. Working closely with engineering, infrastructure, and product teams across the globe, we establish and promote best practices in reliability engineering, service operations, and platform management. Through innovation, automation, and a customer-first mindset, we help deliver stable, secure, and high-performing services that millions of users depend on every day. Summary of the role: We are seeking a Staff Site Reliability Engineer (SRE) to join our global engineering organization supporting mission-critical airline platforms and services used worldwide. As a Staff SRE, you will play a key role in ensuring the reliability, availability, scalability, performance, and operational excellence of revenue-generating production systems. You will partner with software engineers, infrastructure teams, and product stakeholders to build resilient platforms, improve observability, automate operational processes, and drive continuous service improvements. Working within a global follow-the-sun support model, you will help maintain highly available systems while contributing to strategic initiatives that enhance platform stability, reduce operational toil, and improve the customer experience. This opportunity is ideal for an engineer who enjoys solving complex technical challenges, automating repetitive work, and improving the reliability of large-scale distributed environments. In this role you’ll: Ensure the availability, performance, scalability, and stability of critical production systems. Lead incident response activities and coordinate resolution of service-impacting events. Investigate and resolve availability, latency, performance, and operational efficiency issues. Conduct root cause analysis and drive corrective and preventive actions. Participate in on-call rotations and emergency incident response activities. Maintain and improve monitoring, alerting, and observability platforms. Design, develop, and maintain operational automation solutions. Serve as a Subject Matter Expert (SME) for assigned applications, platforms, and operational tools. About the ideal candidate: Fluent in English Bachelor’s or master’s degree in computer science, Software Engineering or a related field, or equivalent practical experience. Experience supporting large-scale production environments in a 24x7 operational setting. Strong knowledge of Linux and Windows operating systems. Experience troubleshooting web and application server technologies such as: Apache, IIS, Tomcat, JBoss Strong understanding of application and infrastructure troubleshooting techniques, including log analysis and root cause investigation. Experience with monitoring and observability platform Proficiency in scripting and automation using Python, Shell, Ruby, or similar languages. Strong analytical, problem-solving, and troubleshooting skills. What we can offer you: Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Hybrid working model. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. Working at Amadeus, you will find 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. Be aware of recruitment scams Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.