Site Reliability Engineer - Observability

This role is eligible for our hybrid work model: Two days in-office. Site Reliability Engineer , Observability Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place. Why this job’s a big deal: As Priceline continues to scale globally, reliable production visibility is critical to delivering seamless customer experiences. We are investing in strengthening our observability foundations to improve detection, diagnosis, and overall system reliability. ● Support and evolve end-to-end observability solutions for collecting, shipping, storing, and querying OpenTelemetry signals (metrics, logs, and traces) across infrastructure, containers, and Kubernetes environments, while influencing architectural decisions for scalability and long-term sustainability. ● Administer and operate core observability platforms (Splunk, New Relic, ClickHouse, Grafana, Lightrun), including onboarding, access management, configuration, upgrades, and ensuring platform reliability, performance, and SLAs. ● Drive the adoption and standardization of instrumentation practices across services, establishing consistent logging, metrics, and distributed tracing standards, schemas, and conventions. ● Partner with product, platform, and engineering teams to enhance production visibility, support SLO-driven reliability practices, and act as a subject matter expert for observability. ● Optimize telemetry pipelines for performance, data quality, scalability, and cost efficiency, including implementing strategies such as sampling, filtering, and data lifecycle management. ● Define and support observability governance standards, driving consistency and adoption through documentation, tooling, and enablement. ● Lead complex incident investigations and postmortems, identifying observability gaps and driving improvements to reduce MTTR and MTTD while improving alert quality and signal-to-noise ratio. ● Contribute to advancing the observability platform toward intelligent and AI-enabled capabilities, exploring MCP-based and other solutions to improve signal quality, incident triage, and operational efficiency. Who You Are: ● Bachelor’s degree in Computer Science or equivalent practical experience. ● 4+ years of experience in Observability, SRE, DevOps, or platform engineering roles supporting production systems. ● Strong understanding of APM and SRE fundamentals, including MELT (Metrics, Events, Logs, Traces), latency analysis, error rate monitoring, service dependency mapping, SLIs/SLOs, alert tuning, and root cause analysis, with demonstrated application in large-scale distributed systems. ● Hands-on experience administering at least one modern observability/APM platform (e.g., Splunk, New Relic, Grafana), with practical exposure to metrics, logs, distributed tracing, and platform configuration. Experience supporting full-stack observability coverage across infrastructure, application, and browser monitoring layers, including operating platforms at scale. ● Experience building dashboards and actionable alerts, including configuring alert workflows and integrations with incident management tools such as PagerDuty. Experience implementing or supporting OpenTelemetry-based instrumentation and improving telemetry quality across services, with a focus on reducing alert fatigue and improving signal-to-noise ratio. ● Familiarity with Kubernetes and cloud-native environments - an understanding of how applications are deployed, monitored, and scaled, including troubleshooting complex production issues in distributed environments. ● Experience managing telemetry pipelines and agents (e.g., collectors, forwarders, sidecars), including onboarding services and troubleshooting ingestion issues, and optimizing pipelines for scale and efficiency. ● Working knowledge of scripting or automation (e.g., Shell, Python) and CI/CD concepts. Experience or familiarity with infrastructure-as-code tools such as Terraform for managing platform configurations and integrations is a plus. ● Comfortable collaborating with engineering teams to improve monitoring standards, instrumentation quality, and overall production visibility, with proven ability to influence. ● Ability to analyze trade-offs between observability depth, performance, and cost, and make recommendations aligned with business and engineering priorities. ● Experience leading or contributing to incident investigations and postmortems, identifying observability gaps and driving continuous improvement. ● Relevant certifications such as New Relic APM Professional, Reliability Engineer – Professional, Splunk Admin, or GCP Associate Cloud Engineer are a plus. ● Demonstrated history of living the values important to Priceline: Customer, Innovation, Team, Accountability and Trust. ● The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Who We Are WE ARE PRICELINE. Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized. We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration. Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include , BookingGo, Agoda, Kayak and OpenTable. If you want to be part of something truly special, check us out! Flexible work at Priceline Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office. Perks & Benefits at Priceline Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to: Health & wellness coverage including medical, dental, vision, and mental health resources Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location) Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together Specific benefits and programs vary by location. Inclusion is a Big Deal! To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary. Applying for this position We're excited that you are interested in a career with us. For all current employees , please use the internal portal to find jobs and apply. External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.