Site Reliability Engineer (SRE)/ DevOps Engineer (Middle - Senior)

Job description

**ABOUT US:** At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech. With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value. From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies. **OUR FACTS & FIGURES:** - 23+ years of expertise - Gradion builds digital platforms & deep-tech solutions. - 3 continents: Asia, Europe and Africa. - 300+ specialists across 6 countries Vietnam, Singapore, Thailand, Saudi Arabia, Germany and Egypt. - 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer). - Vietnam’s Best IT Company – recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025). - ISO 27001. **About the Role** - Gradion is expanding its SRE team for the a client with a long-term managed services. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and incident response. - This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility. **What You Will Do** - Own platform availability: monitor, triage, and resolve incidents within defined SLA windows - Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations - Maintain and improve CI/CD pipelines and GitOps workflows - Operate observability systems: monitoring, logging, and alerting at production scale - Participate in on-call rotation as part of the global follow-the-sun coverage model - Configure, deploy, and manage AI tooling and MCP servers in production environments - Contribute to infrastructure automation, scripting, and internal tooling - Write clear post-incident reviews and contribute to the monthly operational report - Collaborate closely with engineering teams across multiple time zones **What You Bring** - 4+ years in a DevOps / SRE / Platform Engineering role within an international team - Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration - Hands-on cloud experience with AWS and/or GCP - Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC - Scripting and automation skills (Python, Bash, or similar) - Experience with CI/CD tools and GitOps-based delivery - Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent) - Good English - daily communication with European stakeholders is a core requirement - Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told Nice to Have - Experience configuring and managing MCP servers and AI tooling in production - Exposure to AI enablement workflows or LLM infrastructure - Background supporting eCommerce or SaaS platforms - Familiarity with the Frontastic / commercetools Frontend ecosystem