Site Reliability Specialist

Overview of the RoleThe Site Reliability Specialist is responsible for providing operational support for identity, endpoint security, backup, patch management, and security administration across managed customer environments. This role ensures that identity services, endpoint protection, backup operations, and security controls are maintained in accordance with organizational standards and service level agreements (SLAs). Responsibilities:Administer user accounts, groups, and permissions across Microsoft Entra ID, Microsoft 365, and supported cloud platforms. Assign Microsoft 365 licenses, security groups, and application access. Configure and support Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Conditional Access policies. Deploy and maintain endpoint security solutions including Microsoft Defender for Endpoint and other approved security platforms. Monitor endpoint protection dashboards for malware detections, security alerts, and compliance issues. Deploy operating system and third-party application patches using approved management platforms. Assist with vulnerability remediation activities to maintain compliance targets. Investigate backup failures and perform initial remediation.Review backup retention status and ensure backups meet customer retention requirements. Monitor Microsoft 365 Service Health, Azure Service Health, endpoint security platforms, and backup systems. Administer enterprise password management vaults in accordance with organizational standards. Create, update, and maintain privileged credentials within approved password vault solutions. Maintain technical documentation, operational procedures, and knowledge base articles. Document backup validation results, patch compliance, security activities, and operational changes. Maintain accurate asset, security, and configuration records. RequirementsBachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field preferred. Minimum of 2–3 years of experience in IT Support, Systems Administration, Identity Administration, or Security Operations. Experience administering Microsoft 365, Microsoft Entra ID, Microsoft Intune, and Microsoft Defender is desirable. Experience supporting endpoint management, security monitoring, backup solutions, and patch deployment. Understanding of identity and access management concepts including MFA, Conditional Access, Role-Based Access Control (RBAC), and least privilege principles. Familiarity with enterprise password management solutions and credential security best practices. Knowledge of Microsoft Windows, Microsoft 365, Azure services, endpoint security, and backup technologies. Strong troubleshooting, analytical, and problem-solving skills. Relevant certifications such as Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Endpoint Administrator Associate (MD-102), CompTIA Security+, SC-900, or equivalent are advantageous. Benefits500K per incident HMO coverage + Dental & Optical benefits ​2-week paid Christmas vacation​Electricity & Data subsidies​25K Educational Assistance ​Training and equipment will be provided​Fixed Schedule of Mon-Fri from 7 AM to 4 PM​

Overview of the Role

The Site Reliability Specialist is responsible for providing operational support for identity, endpoint security, backup, patch management, and security administration across managed customer environments. This role ensures that identity services, endpoint protection, backup operations, and security controls are maintained in accordance with organizational standards and service level agreements (SLAs).

Responsibilities:

• Administer user accounts, groups, and permissions across Microsoft Entra ID, Microsoft 365, and supported cloud platforms.
• Assign Microsoft 365 licenses, security groups, and application access.
• Configure and support Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Conditional Access policies.
• Deploy and maintain endpoint security solutions including Microsoft Defender for Endpoint and other approved security platforms.
• Monitor endpoint protection dashboards for malware detections, security alerts, and compliance issues.
• Deploy operating system and third-party application patches using approved management platforms.
• Assist with vulnerability remediation activities to maintain compliance targets.
• Investigate backup failures and perform initial remediation.
• Review backup retention status and ensure backups meet customer retention requirements.
• Monitor Microsoft 365 Service Health, Azure Service Health, endpoint security platforms, and backup systems.
• Administer enterprise password management vaults in accordance with organizational standards.
• Create, update, and maintain privileged credentials within approved password vault solutions.
• Maintain technical documentation, operational procedures, and knowledge base articles.
• Document backup validation results, patch compliance, security activities, and operational changes.
• Maintain accurate asset, security, and configuration records.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field preferred.

• Minimum of 2–3 years of experience in IT Support, Systems Administration, Identity Administration, or Security Operations.

• Experience administering Microsoft 365, Microsoft Entra ID, Microsoft Intune, and Microsoft Defender is desirable.

• Experience supporting endpoint management, security monitoring, backup solutions, and patch deployment.

• Understanding of identity and access management concepts including MFA, Conditional Access, Role-Based Access Control (RBAC), and least privilege principles.

• Familiarity with enterprise password management solutions and credential security best practices.

• Knowledge of Microsoft Windows, Microsoft 365, Azure services, endpoint security, and backup technologies.

• Strong troubleshooting, analytical, and problem-solving skills.
• Relevant certifications such as Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Endpoint Administrator Associate (MD-102), CompTIA Security+, SC-900, or equivalent are advantageous.

Benefits

• 500K per incident HMO coverage + Dental & Optical benefits ​
• 2-week paid Christmas vacation​
• Electricity & Data subsidies​
• 25K Educational Assistance ​
• Training and equipment will be provided​
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM​

ABOUT USVBP is an Australian company with operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 260 of the most innovative and disruptive financial services firms across Australia.Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.HOW WE STARTEDIn 2013, VBP embarked on a visionary journey to transform how advice is delivered in Australia. From humble beginnings, we steadily evolved and embraced an open book management system by adapting the Great Game of Business in February 2021, and in the same year, we secured our first Great Place To Work certification.Expanding our reach became a defining theme in our journey. In July 2022, we proudly celebrated the achievement of 1000 dedicated Team Members. We have offices in Cebu and in Cagayan de Oro, with our third and newest office launched last August 2023 at JEG Tower. 2023 marks a pivotal moment for our business as we completed the strategic acquisition of Elixir Consulting, strengthening our position in the Australian Consulting space and supporting our expanded service offering. We also won our GGOB Healthy Company Award, maintained our GPTW certification and ISO certification, and became a certified B Corporation.These milestones reflect not only our commitment to growth but also the vibrant community we’ve fostered, laying the foundation for a remarkable legacy as expert growth partners for Australian financial services firms.WHAT WE OFFERwe have a deep understanding of the everyday challenges and insights into the strengths of enterprises we encounter. At VBP, we specialise in enhancing operational efficiencies and addressing cost-to-serve challenges for financial services firms. Our focus revolves around four key service:Accounting, Bookkeeping, and Report ManagementFinancial Planning AssistanceMortgage Broking AssistanceParaplanningIn addition to these core services, we offer tailored business consulting services to optimise back-office operations across these four critical areas. With its offers and services, VBP aims to streamline Australian financial service firms’ operations and elevate their business to the next level.To learn more about us, visit http://vbp.au.Let's connect!

ABOUT US

VBP is an Australian company with operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 260 of the most innovative and disruptive financial services firms across Australia.

Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.

HOW WE STARTED

In 2013, VBP embarked on a visionary journey to transform how advice is delivered in Australia. From humble beginnings, we steadily evolved and embraced an open book management system by adapting the Great Game of Business in February 2021, and in the same year, we secured our first Great Place To Work certification.

Expanding our reach became a defining theme in our journey. In July 2022, we proudly celebrated the achievement of 1000 dedicated Team Members.

We have offices in Cebu and in Cagayan de Oro, with our third and newest office launched last August 2023 at JEG Tower. 2023 marks a pivotal moment for our business as we completed the strategic acquisition of Elixir Consulting, strengthening our position in the Australian Consulting space and supporting our expanded service offering. We also won our GGOB Healthy Company Award, maintained our GPTW certification and ISO certification, and became a certified B Corporation.

These milestones reflect not only our commitment to growth but also the vibrant community we’ve fostered, laying the foundation for a remarkable legacy as expert growth partners for Australian financial services firms.

WHAT WE OFFER

we have a deep understanding of the everyday challenges and insights into the strengths of enterprises we encounter. At VBP, we specialise in enhancing operational efficiencies and addressing cost-to-serve challenges for financial services firms. Our focus revolves around four key service:

• Accounting, Bookkeeping, and Report Management
• Financial Planning Assistance
• Mortgage Broking Assistance
• Paraplanning

In addition to these core services, we offer tailored business consulting services to optimise back-office operations across these four critical areas. With its offers and services, VBP aims to streamline Australian financial service firms’ operations and elevate their business to the next level.

To learn more about us, visit http://vbp.au.

Let's connect!