Site Technology Implementation Specialist

Job description

## **See your work in a new light.** At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by *lux*—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. --- ## See your work in a new light. At **LUX Infusion**, we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes. We’re looking for a Site Technology Implementation Specialist who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day. --- ## Why This Role Matters This role plays an important part in helping LUX Infusion deliver a **patient‑first experience** - whether that impact is directly with patients or behind the scenes supporting care delivery. **Job Summary** The Site Technology Implementation is responsible for executing the deployment, installation, and configuration of technology solutions across company sites, including new locations, relocations, expansions, and refresh initiatives. This role works under the direction of the Manager, Site Technology and Implementation and serves as the primary technical resource responsible for ensuring site technology is installed, tested, and operationally ready. This individual coordinates closely with infrastructure teams, vendors, facilities, and local site leadership to ensure all technology components are delivered accurately, on time, and in alignment with company standards. The role requires a combination of strong technical skills, field coordination, and disciplined execution. --- ## What You’ll Do Responsibilities include: Experience with site technology implementations in healthcare, pharmacy, or regulated environments. Certifications such as CompTIA Network+, A+, or equivalent preferred. Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms. Familiarity with low-voltage systems, security systems, or building technology integrations. **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** Site Deployment and Execution Execute technology deployments for new site openings, relocations, and upgrades, following established implementation plans and standards. Install, configure, and validate site technologies including: Network equipment (switches, firewalls, wireless access points) Workstations, laptops, and mobile devices Printers and multi-function devices Telephony and conferencing systems Peripheral equipment and end-user setup Coordinate onsite activities such as hardware staging, shipping, receiving, and installation. Perform site readiness checks to confirm infrastructure, connectivity, and equipment availability. **Technical Coordination** Serve as the primary point of contact for onsite technology implementation activities. Coordinate with network, infrastructure, security, and support teams to ensure proper deployment sequencing and configuration. Work with carriers and vendors for circuit turn-ups, installations, and troubleshooting. Support structured cabling coordination and validate installations meet standards and specifications. Assist with cutover activities and ensure a smooth transition to operational support. **Testing and Readiness Validation** Conduct pre-go-live validation, including: Network connectivity and performance Device functionality and configuration User workstation readiness Telephony and communication systems testing Identify and resolve issues prior to site go-live, escalating as needed. Document test results, issues, and remediation actions. **Documentation and Standards Compliance** Maintain accurate documentation of site deployments, including asset tracking, configurations, and installation records. Follow and enforce established site technology standards, checklists, and playbooks. Provide input on improving deployment procedures, tools, and documentation. Ensure all hardware and configurations align with security and compliance requirements. **Vendor and Support Coordination** Work closely with vendors, onsite contractors, and service providers during implementation. Validate vendor work quality and escalate issues when expectations are not met. Support post-go-live transition to IT operations and service desk teams. Assist with warranty support, equipment replacements, and vendor follow-ups as needed. **Technical Knowledge** Working knowledge of: Networking fundamentals (TCP/IP, LAN/WAN, wireless) End-user computing and device deployment Imaging, provisioning, and hardware setup Telephony and conferencing tools Basic firewall, switching, and connectivity troubleshooting Understanding of structured cabling and site infrastructure basics. Familiarity with service management and asset tracking systems. **Skills and Competencies** Strong hands-on technical and troubleshooting skills. Excellent organizational and task execution capabilities. Ability to follow structured implementation plans while adapting to site-specific challenges. Strong communication skills and ability to work with both technical teams and business users. Ability to manage multiple tasks and site activities with accuracy and attention to detail. Self-starter with the ability to work independently in field environments. **Key Success Measures** Successful execution of site deployments with minimal defects On-time completion of assigned implementation tasks Accuracy and completeness of site setup and configuration Reduction in post-go-live issues and support escalations Compliance with technology standards and documentation requirements Positive feedback from site stakeholders and project teams **PHYSICAL DEMANDS AND WORK ENVIRONMENT** Ability to travel frequently to company locations and implementation sites. Ability to lift and transport technology equipment (up to ~50 lbs). Work may occur in office, warehouse, or active construction environments. Flexibility to work evenings or weekends for site cutovers or critical deployments. Effective detection and response to security incidents ## What We’re Looking For You may be a great fit if you bring: QUALIFICATION REQUIREMENTS **Education and Experience** Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. 3+ years of experience in IT infrastructure, desktop support, or hands-on technology deployment roles. Experience supporting multi-site environments, office openings, or infrastructure rollouts preferred. Familiarity with working in construction, facilities coordination, or field service environments is a plus. **QUALIFICATIONS PREFERRED** Experience with site technology implementations in healthcare, pharmacy, or regulated environments. Certifications such as CompTIA Network+, A+, or equivalent preferred. Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms. Familiarity with low-voltage systems, security systems, or building technology integrations. --- ## Why LUX Infusion At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection. Here, you’ll find: - Purpose‑driven work with real impact - A patient‑first, clinician‑led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Come help us elevate infusion care - and see what’s possible when care comes first. Pay Range/Rate $75,000—$85,000 USD --- #### PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the **LUX Infusion Talent Team** at **Careers@LUXInfusion.com** or **954.385.7322 x 1425**. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. --- #### OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful --- #### EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. --- #### GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.