Ski & Snowboard School Support Services Representative - Winter 26-27

Job description

The Ski & Snowboard School (S3) Support Services Representative supports daily operations across indoor and outdoor S3 facilities to ensure a seamless guest and staff experience. Responsibilities include setting up and maintaining teaching areas, assisting with student check-in and check-out, managing lunch service, and supporting rental operations. This position reports to the Support Services Supervisor. Job Posting Deadline Applications for this position will be accepted until October 1, 2026 for the 2026-2027 Winter Season. Essential Job Functions / Key Job Responsibilities Indoor Support Services: Facilitate equipment rentals for children, including processing transactions, collecting payment, fitting and sizing equipment, and managing check-in and check-out procedures Support communication between S3 personnel and parents to ensure accurate information and a positive guest experience Set up and tear down indoor facilities daily, ensuring a clean, welcoming, and efficient environment for children and staff Assist with registration tasks including placing children in classes, inputting and filing forms, and helping to locate children separated from their groups Follow food safety procedures and assist with lunch ordering, preparation, serving, and clean-up Engage with children indoors when they are unable to participate outside, offering games, crafts, and encouragement Outdoor Support Services: Set up and tear down outdoor teaching areas to maintain a professional and consistent environment optimized for instruction Maintain children’s teaching terrain, including shoveling snow, setting up signage, and installing or repairing fencing and on-mountain features Assist with S3 guest check-in by greeting families, answering questions, and supporting class organization alongside Supervisors and Coordinators Assist in organizing and operating ski school races, including racecourse set-up, timing logistics, and guest flow at start and finish areas Other duties as assigned Education & Experience Requirements Must be at least 18 years of age High school diploma or equivalent required Minimum of 6 months experience in a guest-facing, service-oriented role preferred Prior experience working with children or in outdoor recreation environments preferred Knowledge, Skills & Abilities Working knowledge of child supervision practices and guest service standards preferred Proficiency in Microsoft Word and Excel; general computer literacy required Fluency in English required; Spanish or Portuguese helpful Strong interpersonal skills with the ability to communicate effectively with children, parents, and team members Able to multitask and remain composed in a fast-paced, dynamic environment Skilled at maintaining a clean, organized, and welcoming workspace Capable of safely lifting and setting up equipment and teaching tools Able to work outdoors for extended periods in varying weather conditions Demonstrates sound judgment and remains calm under pressure Dependable, punctual, and collaborative team member Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass and Dependent Ski Passes Other company perks #ASPENHP2627 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify. E-Verify & Right to Work Poster With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit or follow @aspensnowmass on Instagram and Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.