Ski Technician – In-House Rental + Valet Attendant – East Village, Deer Valley

Job description

Seasonal (Seasonal) Location: Grand Hyatt, Deer Valley East Village, Park City, Utah Terms: Winter 2026-27, Seasonal full -time roles available . Pay : $ 19.50 /hour base wage, plus tips Requirements: ​ This role requires professionalism, attention to detail, teamwork, and warm, personalized service in every interaction. Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required! About Us Ski Butlers was founded in 2004 to take the hassle out of getting on the mountain and to bring our shared l ove for the mountain s to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture , and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental and valet operations , now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values. Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. About the Role As an In-House Ski Technician + Valet Attendant, you will be the face of Ski Butlers at our on-site operation within the Grand Hyatt Deer Valley . You will help create a seamless guest experience from arrival through departure , welcoming guests before and after their time on the mountain , assisting with putting on and removing ski boots, storing and retrieving equipment , providing ski and snowboard rental s , and working side by side with hotel team members. Th e Grand Hyatt Deer Valley is a luxury mountain property located in the newly developed East Village of Deer Valley Resort . Ski Butlers operates as an extension of the hotel’s skier services, helping guests transition smoothly between the hotel and the mountain each day. Perks and Benefits: Free Alterra Mountain Company Employee Pass Unlimited access to all A lterra M ountain C ompany owned resorts, subject to blackout dates Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate Discounted access to 500+ industry brands Generous discounts to Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over 18 years old Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best Primary Responsibilities Welcome guests and create a seamless , personalized experience that reflects the standards of Ski Butlers and the hotel while consistently meeting our Key Customer Requirements: KCR #1: On Time – Prepare and retrieve equipment within promised timeframes KCR #2: Communication – Setting clear expectations around the entire scope of service Accurately tag, store, organize, stage, and retrieve guest-owned and rented equipment Anticipate guests ’ needs before and after their time on the mountain, including helping them put on and remove their ski boots Work collaboratively with the hotel teams, including concierge, bell, front desk, and transportation , to coordinate service and resolve guest needs Complet e the entire Cycle of Service for scheduled and reactive ski/snowboard rentals: Booking rental orders Packing rental orders in advance of equipment fitting Fitting guests for rental equipment and providing a highly personalized fitting experience On-Mountain Support for guests requesting equipment changes Picking Up equipment from guests ’ at the end of their rental period. Equipment is sanitized, tuned, and re-stocked for their next use Secondary Responsibilities Maintaining a clean and organized workspace Basic ski/snowboard tuning, waxing and general equipment maintenance Setting up the next shift and future team members for success Snow removal Re-stock amenities Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.