Ski Technician – Rental Delivery - Mammoth Mountain

Job description

Seasonal (Seasonal) Location: Mammoth Lakes, CA Canyon Lodge Limelight Hotel Westin Mammoth Mountain Inn Terms: Seasonal, full- and part-time roles available Pay: $20/hour base wage , plus tips Requirements Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Driver's License Ability to lift up to 80 lbs No previous rental experience required ! About U s Ski Butlers is an integrated operation of the Mammoth Mountain rental department. Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years , rallying behind collaboration, teamwork, accountability , and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values . Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. About the R ole Ski T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing on -mountain support service and pick ing up gear at the end of their rental period . We empower our technician s to build confident decision making, accountab ility and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun! Perks and Benefits Alterra Mountain Company Employee Pass Mammoth friends & family passes Discounted access to 500 + industry brands Generous d iscount s to Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over 18 years old Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps c over preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Mul tilingual Behavioral Health. Comprehensive Employee Assistance Pro grams , emotional wellbeing and work-life balance resources to keep you at your best. Primary Responsibilities Delivery: C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements : KCR #1: On Time – A rriving within 5 minutes of the agreed upon time KCR #2: Communication – S etting clear expectations around the entire scope of service KCR #3: Equipment – C hoosing the right equipment for each guest given their skills and current conditions at the resort Support: P rovide equipment support to our guests within 45 minutes Pickup: A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use Maintain delivery vehicle cleanliness and fuel levels Packing orders for future delivery Setting up the next shift and future team members for success Secondary Responsibilities Basic ski/snowboard tuning, waxing and general equipment maintenance Making/Answering customer phone calls with a positive and inviting tone of voice Restocking delivery vehicles with extra equipment Plan delivery routes, support calls and pickups for the current and upcoming shift. Respond to customer phone calls, text messages, emails and voicemails in a timely manner . Upselling existing guests via phone calls/texts in predelivery communication Taking reservations and issuing refunds Ski Butlers and Mammoth Mountain are standalone businesses within Alterra Mountain Company's family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.