SLA Coordinator (Ref : 442)

Job description

Pour l’un de nos clients, une banque située à Luxembourg Kirchberg, nous recherchons un SLA Coordinator. Votre mission: Back‑log inventory & prioritisation: Master inventory spreadsheet (arrangement ID, owner, status, regulatory reference) plus a risk‑based prioritisation matrix. Gap analysis: Gap‑analysis report for each high‑priority arrangement, outlining missing controls, root‑cause insights and compliance impact. Remediation planning & execution: Planning deliverable: Consolidated remediation plan with detailed action items, owners, deadlines, required resources and a status‑tracking template. Execution deliverable: Completed remediation tasks logged in the tracking tool, evidence of remediation uploaded, and verification that each control gap is closed. Evidence collection, validation & archiving: Centralised evidence repository (e.g., SharePoint/Teams) with an indexed checklist; each piece of evidence reviewed, validated by the stakeholders and signed off as “compliant”. Ongoing progress monitoring & reporting Weekly status slide deck (progress, blockers, upcoming tasks) and a dashboard (PowerBI/Excel) that reflects real‑time remediation percentages. Final hand‑over & closure package: Complete hand‑over dossier containing: Updated inventory and prioritisation matrix Final gap‑analysis and remediation summary report Full evidence archive with validation sign‑offs Revised documentation Final risk‑exposure dashboard (post‑remediation) Lessons‑learned brief and knowledge‑transfer guide