Sleep Coach (Customer Service) - Full time - Wellington, NZ

Job description

Sleep Coach – Retail Customer Service | Full Time Monday - Friday Full time (40hrs) Potential to work occasional Saturdays in the future Wellington, NZ Make a genuine difference — every day Are you passionate about helping people and delivering exceptional customer experiences? We support people to “awaken their best” by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you’ll play a meaningful part in improving health outcomes and quality of life. About EdenSleep EdenSleep is the New Zealand branch of Resmed , a global leader in connected healthcare solutions. At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases. Our purpose is clear: to improve lives through better sleep and breathing health . Ready to turn your retail skills into something truly meaningful? Join Resmed and make a real difference—helping people sleep better, live better, and feel their best every day—while building a rewarding career in the growing health and wellness industry. About the Role As a Sleep Coach , you will be the face of Resmed in our retail clinic. Your mission is to deliver an outstanding customer experience while driving sales and supporting customers on their individual sleep health journeys. Working as part of a close‑knit team, you will provide exceptional service, maintain high retail standards, and contribute to revenue growth and ResMed’s strong market reputation. Your Day‑to‑Day Create exceptional customer experiences by greeting customers, understanding their needs, and providing personalised sleep solutions Recommend products and services that improve sleep quality and help achieve sales targets Maintain high store and clinic standards, including visual merchandising, cleanliness, and stock management Develop strong product knowledge by completing training and staying up to date with Resmed’s innovative sleep solutions Build lasting customer relationships through follow‑up, progress checks, and ongoing support Complete POS transactions, cash handling, and general administrative tasks accurately Assist with the care, checking, and maintenance of trial and demonstration equipment What We’re Looking For Retail or customer service experience (2+ years preferred) A sales‑focused mindset with a passion for achieving targets Strong communication skills—friendly, confident, and empathetic High attention to detail across service, merchandising, and administration Comfortable using technology and POS systems (Salesforce or Shopify experience is a bonus) Healthcare, pharmacy, or wellness experience is desirable but not essential Flexibility to work on Saturdays in the future. What’s in It for You? Full training provided—become a sleep health expert Career development opportunities with a global leader in health technology A supportive, inclusive team culture where your ideas are valued The opportunity to make a genuine difference in people’s lives every day This isn’t just a job—it’s a chance to help people live better through better sleep. If you’re ready to combine your retail expertise with purpose, apply now and start your journey with Resmed. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.