Slot Technician

Job description

**This position is eligible for a $1,000 sign-on bonus!** Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The main responsibility of the Slot Technician is to maintain and repair all electronic slot equipment in a timely and efficient manner. Additional duties include the maintenance and repair of select equipment for the Finance and Table Games operations. Slot Technicians are also responsible for all installs, moves, removes, and modifications of all related stands, signage and machines. Slot Technicians need to coordinate with the Slot Operations staff to ensure maximum operating efficiency and they are to promote the company’s goals and values. This position requires performing the job duties throughout the SGC properties as needed. Traveling between or reporting to the other properties is a requirement for this position. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives, and the Departments policies and procedures. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Ensure all slot machines on the casino floor are operating according to company standards. 2. Rebuild parts/equipment during down time; maintain the parts inventory as assigned. 3. Circulate through assigned area performing repairs as necessary. 4. Ensure that all slot/storage areas are cleaned and organized. 5. Responsible for the initial set-up and testing of all new slot products. 6. Complete all regulatory/operational documents thoroughly and legibly. 7. Responsible for the security of keys and all issued tools and equipment needed to perform the function of the position. 8. Maintain the integrity of the slot machine equipment and secure all company assets and property at all times. 9. Assist the Finance department by maintaining and repairing currency and currency related equipment. 10. Notify the Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment. 11. Track and record all finance equipment repairs/maintenance on equipment tracking log sheet. 12. Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment. 13. Assist the Table Games Department by maintaining and repairing any Table Games’ electronic equipment as requested. 14. Conduct regular inspections of machines and equipment. 15. Participate in the repair of progressive gaming and other electronic displays. 16. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 17. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 18. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 19. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 20. Attend all necessary meetings, including equipment training classes from vendors whether in-house or off company property. 21. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High School Diploma or equivalent GED required. 3. Must be knowledgeable in Electronic theory and have a minimum of one (1) year experience as a Slot Technician in a licensed jurisdiction or have a minimum of two years’ experience in Electronics or closely related field. 4. Candidate must complete the internal testing and evaluation process of the approved SGC Slot Technical training program. 5. Exhibits superior communication skills and training skills with the ability to learn on their own. 6. Working knowledge of computer software applications and practical usage. 7. Ability to perform basic mathematical functions with regard to monetary units and compute slot machines percentages. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers. 3. Must have the ability to deal effectively and interact well with the customers and employees. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino. 2. Must be able to reach with hands and arms; talk or hear; use hands to touch, handle, or feel objects, tools or controls. 3. Must be capable of using various electronic test equipment and power tools. 4. Must frequently lift and/or move a minimum of fifty (50) pounds. 5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 6. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate: $17.92 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.