Are you a fluent Slovenian speaker looking for a dynamic role in customer support?We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction. Work from Home in Slovenia with occasional visits to the office in Ljubljana Onsite at the Project’s premises in Ljubljana Responsibilities Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls). Assist customers with troubleshooting, ordering, and product usage queries. Provide accurate and timely after-call notes in English using CRM systems. Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention. Address and resolve customer concerns with speed and professionalism. Leverage data insights to proactively engage customers, improving outcomes and success rates. Collaborate with internal teams to advocate for the customer and enhance service quality. Requirements Native proficiency in Slovenian Advanced (B2) level in English (oral and written) Excellent communication and presentation skills Strong problem-solving abilities and experience managing customer expectations Experience in de-escalating scenarios and ensuring positive outcomes Team-oriented with a proactive attitude BenefitsWhat you'll gain: Work from home Competitive salary package Monthly performance bonuses Comprehensive training by certified instructors Multicultural work environment
Are you a fluent Slovenian speaker looking for a dynamic role in customer support?
We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.
- Work from Home in Slovenia with occasional visits to the office in Ljubljana
- Onsite at the Project’s premises in Ljubljana
Responsibilities
- Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
- Assist customers with troubleshooting, ordering, and product usage queries.
- Provide accurate and timely after-call notes in English using CRM systems.
- Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
- Address and resolve customer concerns with speed and professionalism.
- Leverage data insights to proactively engage customers, improving outcomes and success rates.
- Collaborate with internal teams to advocate for the customer and enhance service quality.
Requirements
- Native proficiency in Slovenian
- Advanced (B2) level in English (oral and written)
- Excellent communication and presentation skills
- Strong problem-solving abilities and experience managing customer expectations
- Experience in de-escalating scenarios and ensuring positive outcomes
- Team-oriented with a proactive attitude
Benefits
What you'll gain:
- Work from home
- Competitive salary package
- Monthly performance bonuses
- Comprehensive training by certified instructors
- Multicultural work environment
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
