Small Business Cashflow Specialist

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. About the Role We’re seeking a Small Business Cashflow Specialist to join our close-knit team in Docklands, Melbourne. You’ll be connecting with new and existing portfolio managed small business customers via an inbound phone line to understand the customer and their business aspirations to support their immediate cashflow requirements. Successful candidates will complete our internal Commercial Banking Induction & Foundation Credit courses to get up to speed on the specifics of their new role and how we operate with the systems and platforms in the SME Division at ANZ. This is a great opportunity for people with a passion for customer service whom are looking to start a career in commercial banking. This role is the perfect foundation to understanding Small Business Credit and is seen as the opening gate to many more opportunities within ANZ such as more technical lending and relationship management roles. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: 839 Collins St Docklands VIC 3008 Work Hours: Full Time (40 hours/week) What will your day look like? As a Small Business Cashflow Specialist, you will be: Answering inbound phone calls and conducting needs-based conversations through an A- Review platform Submitting commercial credit card from application to fulfillment. Providing valuable guidance and tailored solution-based recommendations to fulfill end-to-end requirements within a customers business Taking ownership of customer resolutions and using stakeholder communication skills to seek outcomes in a timely manner Identifying additional customer needs and referring the customer to an appropriate channel i.e. Home Lending or Business Lending Collaborating with the team and showing up with a positive attitude to contribute to a high-performance culture What will you bring? To grow and be successful in this role, you will ideally bring the following: Professional phone manner/etiquette Excellent oral and written communication skills Adhering to structured roster/operating rhythm Understanding of small business & commercial markets Thorough knowledge of ANZ procedure, products and services (desired not essential) Understanding of Money In, Managing Money, Money Out and cash flow concepts is desirable Reliable character and a desire for upholding urgency approach to all tasks You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 123103 . Job Posting End Date 17/09/2026, 11.59pm, (Melbourne Australia)