Small Business Specialist

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. About the Role As a Small Business Specialist (SBS) within ANZ's Business & Private Bank, you will be located in one of our ANZ branches, working directly with customers and branch teams to help small businesses start, run and grow successful businesses. By combining industry insights, tailored banking solutions and trusted advice, you will ensure every interaction delivers value and supports customers to achieve their business and financial goals. As the dedicated business banking specialist in branch, you will partner closely with Branch Managers, Bankers and local B&PB teams to identify opportunities, deepen customer relationships and connect customers to the products, services and expertise that meet their needs. Through quality customer conversations, proactive business development and strong referral partnerships, you will drive meaningful customer outcomes and commercial growth. You will balance customer advocacy with sound risk management, ensuring every customer interaction is compliant, responsible and aligned to ANZ's commitment to good customer outcomes. Working in a fast-paced environment, you will build trusted relationships within your local community while collaborating with colleagues across Business & Private Bank to support the success of small business customers. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent, Full-Time Role Location: 1108 - 1109 Westfield Carousel, 1382 Albany Hwy, Cannington WA 6107 What will your day look like? Holding phone based lending enquiry conversations with customers to understand their business and enquiry. Collaborating with stakeholders including Asset Finance Managers, Credit Assessment, Quality Control Officers and Fulfilment Officers. Acting in the best interest of the customer to support their business needs with suitable products and services Assessing financial data of business customers to validate new lending viability. Writing lending applications and liaising with credit assessment to ensure appropriate credit outcomes are reached. What will you bring? To grow and be successful in this role, you will ideally bring the following: Ability to work in high volume, fast paced environments Ability to meet and exceed performance targets Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit) Knowledge of small business operations, lending and transaction banking and working capital solutions Knowledge of lending and cashflow needs and solutions Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 122337 . Job Posting End Date , 11.59pm, (Melbourne Australia)