SME Coach

Job description

About the Role We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics. Qualifications - Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development. - Demonstrated expertise in coaching frameworks, performance management, and adult learning principles. - Proven success working with underperforming teams or supervisors to drive measurable improvement. - Excellent communication, facilitation, and feedback delivery skills. - Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights. - Deep familiarity with Wing’s PETI model or similar structured coaching methodologies. - Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors. Preferred Skills - Certification in coaching, leadership development, or performance consulting. - Experience in BPO, managed services, or remote workforce enablement. - Background in designing and evaluating leadership development or coaching curricula. - Ability to conduct triad observations, calibration sessions, and PETI model audits. Department: Learning & Development / Quality Work Setup: Remote / Hybrid Compensation: PHP 70,000–90,000/month (based on experience and performance)