SME, Support

Job description

JOB DESCRIPTION Customer Service Maintain a positive and professional working relationship with internal and external clients. Respond to customer service requests in a timely manner. Respond to emergency calls 24x7x365 days. Maintain Data Center Systems Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems. Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients. Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out. Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition • Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures • Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted • Maintain log and records of instrument readings, equipment and consumable stock level • Report all unlocked doors and racks to the security control • Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager • Attend to Incidents and field service reporting and filing JOB REQUIREMENTS Qualified candidates will possess the following: ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required. Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems. Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred. Proficiency in both written and spoken English. 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience). Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments. Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical. BUSINESS SEGMENT Connectivity PLATFORM Operating Division