SME Support

Job description

JOB DESCRIPTION Customer Service • Maintain a positive and professional working relationship with internal and external clients. • Respond to customer service requests in a timely manner. • Respond to emergency calls Maintain Data Center Systems • Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems • Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients • Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out • Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures • Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted • Adherence to all quality, health & safety, and environmental policies within the CE domain. • Comply to site required policies, guidelines and practices JOB REQUIREMENTS Qualified candidates will possess the following: • Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required • Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems • Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred • Proficiency in both written and spoken English • 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience) • Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments • Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical BUSINESS SEGMENT Connectivity PLATFORM Operating Division