SME Technical Operations

Job description

JOB DESCRIPTION Your main duties and responsibilities are as follows: • Responsible as Technical Operation Engineer, DC Operations, you will be the point of contact for customer request which covers all M&E works or any other related request. • To prepare scope of work for vendor to quote for additional request • Work closely with the Sales team to understand and define client’s key business drivers and requirements • Liaise with clients to develop project documentation, such as Statement of Work and implementation plans • Communicate with internal stakeholders and external vendors to ensure effective delivery of projects • Lead a group of vendors during the implementation phase to ensure deliverables are punctual with no downtime during the course of work • Propose technically viable solutions that satisfies client requirements and add value to the overall proposal • Ensure all documents and drawings are in place before handover to Service Operations team • Support internal and external audit program that is relates to work perform under Tech & Project ops • Prepare Change Management document for major activity and attend Change Advisory Board (CAB) meetings • Respond to after-hours and unplanned 'disaster response' emergencies/ contingencies as and when required without prior notice • Perform any additional services needed to meet the requirements of the facility in support of maintenance functions • Maintain a positive and professional working relationship with internal and external clients • Respond to customer service requests in a timely manner • Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department. • Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time. JOB REQUIREMENTS Qualified candidates will possess the following: • Diploma/Degree in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required. • 5+ years’ experience in data center / mission-critical operations, with proven leadership in multi-site and multi-function roles. • Experience in managing customer fit-out works and project delivery in critical environments. • Financial acumen with demonstrated ability to manage budgets, costs, and profitability. • Excellent stakeholder management, vendor management, and customer engagement skills. • A team player with the ability to work alongside subject matter experts to deliver projects on time • Able to work in a fast-paced environment • Knowledge in M&E systems setup, ability to interpret drawings/schematic diagrams BUSINESS SEGMENT Connectivity PLATFORM Operating Division