SME - Vistex Customer & O2C

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role : ERP Vistex Technical Lead The primary focus of this position is partnering with key stakeholders, architects, business process owners, and delivery partners to ensure timely delivery of compliant and high-quality solutions for Vistex customer-related processes. The role is responsible for translating complex Customer Master Data, pricing, rebate, and Gross-to-Net business requirements into scalable technical solutions while ensuring system integrity, compliance, and alignment with the global ERP architecture. Your Responsibilities: Operations/System Stewardship (20%) Responsible for the overall care and feeding of Vistex customer-related solutions, including Customer Master Data, Customer Rebates, Deals, Claims, Settlements, and related G2N processes. Provide ongoing support for Vistex customer processes and identify opportunities for process improvement and automation. Support release management for changes impacting Vistex Customer and G2N processes. Ensure all changes and enhancements meet required GxP, SOX, and quality requirements. Partner with AMS and delivery partners to prioritize and resolve production issues, including root-cause analysis. Engage with Product Managers, Global Business Process Owners and stakeholders to understand business priorities and translate them into Vistex capabilities. Serve as the primary Vistex Customer SME, providing functional and technical guidance on customer-related requirements including Master Data Provide effort estimates and solution recommendations for new enhancement requests. Ensure effective knowledge transfer to business users and AMS support teams. Technical SME (80%) Act as the primary SME for Vistex Customer-related projects, enhancements, and initiatives. Partner with business stakeholders, architects, and delivery teams to understand customer requirements and translate them into effective functional and technical solutions. Build and maintain comprehensive knowledge of Vistex customer-related functionality, including Customer Master Data, Vendor Master Data, Deals, Customer Rebates, Claims, Settlements, Pricing, and G2N processes. Design and implement Vistex Customer solutions that integrate effectively with SAP S/4HANA Order-to-Cash processes, including Customer Master, Vendor Master, Sales Orders, Billing, and Accounts Receivable. Lead end-to-end delivery of Vistex Customer initiatives, including requirements gathering, solution design, development/configuration, testing, UAT, deployment, and post-go-live support. Ensure solutions align with global SAP/Vistex architecture, standards, and business process requirements. Provide technical and functional guidance and effort estimates for new enhancement requests. Identify opportunities to improve customer experience, process efficiency, automation, and system functionality. Lead formal testing, change management, documentation, and production support handover activities. Ensure all changes and enhancements comply with GxP, SOX, and Elanco quality and compliance requirements. Track implementation timelines and proactively communicate risks, dependencies, and issues to stakeholders. Act as the escalation point for complex Vistex Customer-related functional and technical issues, including root-cause analysis and resolution. Maintain strong knowledge of Vistex DMR, DMP, IP and S/4HANA capabilities and proactively identify opportunities to improve functionality and customer experience. Ensure appropriate knowledge transfer to business stakeholders, process owners, and AMS support teams. Participate in architecture and solution review discussions and provide recommendations for scalable and sustainable solutions. Stay current with technical and functional developments in S/4HANA and Vistex and evaluate opportunities to improve user experience and business functionality. What You Need to Succeed (minimum qualifications): Minimum of bachelor’s degree in business management or information technology or related field. At least 5-9 years of SAP and Vistex configuration / design and broad related business process experience in Vistex DMR, DMP, Deals, IP Rebates and Billbacks. Deep Business Knowledge in key areas of Customer Master Data, Vendor Master Data, Pricing, Rebates and Gross-to-Net management and ERP integration as it relates to Order to Cash processes and integration with S/4 HANA. Expertise in working in complex, diverse landscape (business, technology, regulatory and partners) Demonstrated ability to determine solutions to hard problems with many constraints, using sound judgement to assess risks, and lay out your argument in a well-structured, data-informed, written narrative. Strong analytical, problem-solving, and communication skills. What will give you a competitive edge (preferred qualifications): Proven experience in global ERP implementations within the Life Sciences or Pharmaceutical domains (SOX/GxP compliance). Strong background in vendor management and ITIL frameworks. Demonstrated experience in modern product discovery and working on technology-powered products. Comprehensive knowledge of pharmaceutical or animal health commercial and distribution environments. Ability to work autonomously in ambiguous environments and provide data-informed solutions to complex problems. Additional Information: Travel: 0% Location: India, Bangalore Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.