Snowmobile Office Manager

Job description

About the role In the Snowmobile Office Manager position you will be leading a 4-person office team in providing top-level hospitality to our guests. You and the office staff are the face of the company, the first point of contact for guests, and the ones who greet the guests at the beginning of each snowmobile experience. You'll manage relationships with local Concierges, Travel Advisors, and Private tour groups. In this role, you will be... Painting the picture of the snowmobile experience guests will remember for a lifetime when they call to reserve a tour, and cultivating the staff's sales style and techniques Preserving the warmth, vibrancy, and presentation of the office and other guest areas where guests are received Among the first person guests see when they arrive, and you will get them signed in and sent off on their winter adventure Interfacing with guests and addressing customer needs in support of the office staff Assisting radio communication with the snowmobile guides Ensuring accurate completion of office paperwork (legal waivers, incident reports, day-to-day guide and office forms) and coaching the team as needed Scheduling office staff shifts as well as monitoring company-wide time sheets Cultivating relationships with local concierge and travel planners, booking private and group tours, handling all aspects of group tours from booking to billing and any special requests Responsible for complete, accurate end-of-day banks and daily reports Assist office staff with all of their duties Assisting with operations that support T-Lazy-7 to provide an extraordinary experience to each of our guests Duties Coaching and managing the Reservation team with positivity, patience and by providing an excellent example Answering 3-line business phone Taking snowmobile tour reservations via phone and email Selling/up-selling tours via phone and with walk-in guests Assisting guests with purchases in our gift shop Assisting guests with information requests, concerns, and issues with respect and kindness Lead our concierge program, forming strong relationships with local concierges and making time to meet with their teams in person to strengthen our relationship Complete monthly reporting pertaining to office and concierge commissions, in an accurate and timely manner Orchestrating and witnessing the signing of guest waivers Maintain strict confidentiality of VIP guests and management discussions Collecting payment from guests Operation of cash registers and POS systems Recording tour and employee call-in times on radio Conducting opening and closing of office/registers for daily business and ensuring that bank and daily sales sheets are accurate and complete Working with private groups and media professionals to have media release waivers signed to allow for media sharing for our promotional use Cleaning, tidying, and maintaining the snowmobile office, gift shop, changing room, restrooms, and employee locker room Shuttling guests in company vehicles Selling, stocking, and inventorying company merchandise Moving/lifting objects packages, merchandise and office supplies Collecting and delivering mail and packages addressed to business and ranch residents Assisting ranch residents with concerns and requests Snow shoveling of pathways, around the office, bathrooms, and changing room, and insuring walkways are salted or graveled as needed so that they are not slippery Miscellaneous office/clerical duties as assigned Additional Duties May Include: Assisting with any variety of tasks required to get snowmobile operations up and running prior to the season open Potentially manning tables at local marketing gatherings Performing first aid and responding to and assisting with emergencies, as well as, completing and following through with incident reports, dispatch and paperwork (per company protocol) Preferred Skills Previous customer service experience Previous retail experience Previous sales experience Previous office experience Requirements Must be eligible to work in the USA At least 21 years of age Valid driver’s license, with no restrictions Education level - high school or equivalent Extensive POS experience Able to lift 30lbs without injury to self Strong computer literacy (Microsoft Office, POS systems) Exceptional written and spoken English-language skills Exceptional customer service skills Exceptional sales skills Communication on a two-way radio Work well in a team environment Work in a crowded environment with various noises and activities (talking, phones, radios, revving engines, guests sign-ins) Able to stand for long periods of time Impeccable personal presentation Impeccable work product presentation Impeccable office space presentation Available to work 5-day work week and more during holidays Available to work weekends, evenings and holidays Live on-premises (full-time only) Signing of a Non-Disclosure Agreement Successful completion of a Criminal Background Check Seasonal Employment & Availability Requirement The Snowmobile Office Manager position is a contracted seasonal, full-time position starting Late October, 2026, and ending April 15, 2027. Office Manager typically works Tuesday through Saturdays; however, the Snowmobile Office is open every day from 8 am to 8 pm throughout the snowmobile season (including Thanksgiving and Christmas days) and the Office Manager may be needed occasionally on days off. Job candidates with planned vacations or special events during the contracted period may wish to reconsider applying. Pay & Perks: Pays $25-30 per hour depending on experience Free shared housing with private bedroom (utilities included, couples share a bedroom, no pets allowed) Free seasonal ski pass to Aspen Highlands Professional discounts End-of-season completion bonus Opportunity for performance bonus T-Lazy-7 Ranch is family-owned and operated for over 85 years, and our snowmobile tours are in high-demand, attracting Aspen’s elite clientele. Nestled in Aspen’s Maroon Creek Valley, under the watchful gaze of the 14,000 ft. Pyramid Peak, T-Lazy-7 Ranch is just minutes by car from town and minutes by snowmobile to the Maroon Bells, one of North America’s most photographed mountain peaks. T-Lazy-7 Snowmobiles seeks an energetic and enthusiastic person to lead its Tour Reservations and Merchandise Sales team. Do you love knowing that you are creating lasting memories for guests? Do you enjoy leading others and inspiring a team? Do you find it exciting to meet new people every day from all over the world? Do you thrive in a natural environment? Do you pride yourself on your impeccable presentation, hard work ethic, and ability to connect with people in a fun and memorable way?