Snr Analyst, Loan Operations (Malaysia)

Job description

People Management • Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery. Risk & Compliance • To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour. • To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments. • Timely reporting of potential/actual breaches to the respective departments and branches. • Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner. Operations & Controls • Ensures the transaction processing as well as department activities and/or required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures. • To perform end to end daily transaction processing, verifying and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity. • Provides day to day support and advice in the department for transactional activities. • Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving. • Ensure all defects are reported, complaints tracked with preventive and corrective action implemented. • Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required. • Work closely with other respective operations team to resolve any exceptions or queries. • Proactively share new ideas and concepts to improve operations process. • To work effectively both independently and as part of a team with minimal supervision. • To perform other duties as assigned by the Supervisor/Management from time to time. • To cover the duties of staff members in the department in his/her absence. • To support Bank activities interrupted by an emergency/crisis.