[SO] Senior IT Business Analyst and IT Consultant

Job description

Join a high-performing, global team building internal IT solutions for a 500,000-user organization. You will consult directly with business stakeholders to co-create new workflow applications end-to-end, translate complex needs into clear requirements, and steer Agile delivery with UX and engineering—so solutions land on time, intuitive, and enterprise-grade. Your mix of consulting finesse, technical fluency, and product mindset will shape our next-gen workflow platform and amplify business impact. Key Responsibilities: Consult & discover : engage customers, map processes, and translate business needs into epics, user stories, SRS, and acceptance criteria that guide delivery. Own requirements end-to-end : drive elicitation, refinement, traceability, and scope control; capture non-functional requirements (security, performance, availability, usability). Design best-in-class applications : co-create solution options, wireframes/prototypes, and service flows with UX and engineering to ensure cohesive, intuitive experiences. Modernize & migrate : analyze legacy workflows, identify gaps, and lead migration to target platforms with minimal disruption. Lead Agile execution : orchestrate backlog grooming, sprint planning, reviews/demos, and stakeholder alignment on priorities and trade-offs. UAT & change readiness : plan and run UAT, create user guides/training, support rollout, and stabilize post go-live. Data-driven decisions : define adoption/quality/value metrics and dashboards; surface insights that steer product roadmaps. Quality & compliance : align with internal standards, policies, and applicable frameworks across the lifecycle. Mentor & uplift : coach junior BAs on analysis craft, stakeholder management, and Agile ways of working. Cross-functional collaboration : act as a trusted liaison between business units and engineering in a multinational context to ensure clarity and successful delivery. Success Metrics On-time releases of high-value workflow applications tied to explicit business outcomes. Requirement quality: low rework and low defect leakage to UAT/production. Stakeholder & customer satisfaction trending up (e.g., CSAT/NPS). Adoption & impact demonstrated by usage KPIs and process efficiency gains. Experience & Education 7+ years as a Business Analyst/Consultant delivering enterprise IT/workflow applications. Bachelor’s degree in IT, Business/Information Systems, or related. Core Competencies Requirements engineering, process modeling (BPMN/UML), backlog management, and scope control. Agile delivery in cross-functional teams; solid SDLC understanding. UAT planning/execution, rollout/change management, and product adoption tactics. Familiarity with UX practices (wireframes, prototypes, usability feedback). Data orientation—SQL basics and dashboarding/visualization are a plus. Languages & Certifications Fluent English for global collaboration; German (B2+) is a plus. Nice to have: CBAP, PMI-PBA, CSPO/Agile certifications. Attitude & Ways of Working Proven ability to mentor junior BAs; comfortable running multiple initiatives in parallel. Technical aptitude and curiosity: quick to learn and apply AI and low-code/no-code concepts in discovery and validation. Cross-cultural sensitivity: thrive in a diverse, multinational environment; influential, pragmatic, and customer-empathetic communicator. Mindset Strategically minded, decisive under ambiguity, bias-for-action, ownership, and a passion for simplifying the complex for users. Why BOSCH? Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work. Benefits and Career Opportunities Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world Join in a dynamic and fast-growing global company ( English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world Onsite opportunities : short-term and long-term assignments in worldwide offices Engage in our diverse training programs which surely help strengthen both your personal and professionalism 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal 100% offered salary and mandatory social insurances in 2-month probation 15++ days of annual leave + 1-day of birthday leave Premium health insurance for employee and 02 family members Flexible working time and working model Lunch and parking allowance Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building… The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch Global Software Technologies Company Limited (BGSV) i s 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.