We are continuously growing and we are looking for a SOC Analyst Team Supervisor to join our UniQue Security & Compliance Services team, part of our Professional Services Department.What will you be bringing to the team? This is a key operational leadership role with responsibility for the day-to-day performance of the SOC Analyst function, the supervision of Level 1 and Level 2 analysts, and the consistent handling of security alerts and incidents.We are looking for an experienced SOC professional with a strong record in leading analyst teams, coordinating complex investigations, managing high-severity incidents, and maintaining service quality in fast-paced or shift-based SOC environments.The ideal candidate will combine mature incident-management judgment with strong people leadership, workload coordination, quality assurance, alert-fatigue management, and continuous improvement of triage and investigation practices.The role will work closely with SOC Engineering, Incident Response, Threat Intelligence, infrastructure teams, clients, and business stakeholders to ensure that operational requirements are translated into effective processes and measurable service improvements.For the SOC Analyst Team Supervisor position we expect you to: Lead, supervise, and support the daily activities of Level 1 and Level 2 SOC Analysts.Manage alert and case queues, shift coverage, workload distribution, priorities, and handovers to ensure operational continuity.Oversee the full security incident lifecycle from detection and validation through classification, investigation, escalation, containment coordination, resolution, and closure. Act as the primary escalation point for complex, high-severity, or time-sensitive incidents. Coordinate major incidents and ensure timely and effective communication among analysts, technical teams, clients, management, and other stakeholders. Ensure incidents are classified, prioritized, documented, escalated, and handled in accordance with procedures, escalation matrices, SLAs, and contractual commitments. Review analyst investigations, evidence, escalation decisions, and incident reports to ensure quality, accuracy, and completeness. Provide real-time guidance and decision support to analysts during complex investigations and high-pressure situations.Manage alert fatigue by monitoring alert volumes, repetitive detections, low-value alerts, analyst workload, queue ageing, and investigation effort.Identify false positives, duplicate alerts, noisy use cases, detection gaps, and workflow inefficiencies, and coordinate tuning requirements with the SOC Engineering team.Ensure tuning and suppression activities improve efficiency without compromising detection coverage or increasing risk.Define, monitor, and report SOC operational KPIs, including SLA compliance, backlog, response and resolution times, escalation quality, and false-positive rates.Conduct case reviews, quality assurance checks, post-incident reviews, lessons learned, and corrective action follow-up.Maintain and improve triage criteria, analyst procedures playbooks, runbooks, escalation workflows, handover standards, and investigation templates.Coach, mentor, and develop SOC Analysts through feedback, knowledge sharing, training, and performance development activities.Foster accountability, collaboration, consistency, resilience, and sound decision-making across the team.Prepare incident summaries, operational reports, client updates, and management communications.Collaborate with SOC Engineering and other security teams to enhance detections, analyst tooling, automation, and overall SOC maturity.RequirementsWhat do you need to succeed in this position?Your experience, skillset and qualifications are going to help you succeed in this position, moving forward.Bachelor's degree in a relevant field (Cyber Security, Information Technology, Computer Science, Engineering etc.) is required. A Master’s degree in Information Security or relative discipline will be considered a plus.At least 5 years of proven hands-on experience in Security Operations Center environments.At least 3 years of demonstrated experience in leading, supervising, or coordinating Level 1 and Level 2 SOC Analyst teams.Strong experience managing analyst teams in 24x7, shift-based, managed-service, or similarly demanding SOC environments.Advanced experience in security incident management, alert triage, investigations, escalation handling, and major incident coordination.Proven ability to make sound decisions during complex or high-severity incidents and guide analysts through high-pressure situations.Strong understanding of incident classification, severity assessment, evidence handling, containment, remediation, recovery, and closure processes.Demonstrated expertise in alert-fatigue management, false-positive reduction, alert prioritization, queue optimization, and detection tuning governance.Experience defining and monitoring SOC KPIs, SLAs, quality metrics, operational thresholds, and team performance indicators.Experience developing and maintaining SOC procedures, playbooks, runbooks, escalation workflows, and shift-handover processes.Working knowledge of SIEM, SOAR, EDR/XDR, NDR, threat intelligence, vulnerability management, identity security, and cloud security monitoring.Good understanding of MITRE ATT&CK and common threat scenarios, including phishing, malware, credential compromise, ransomware, lateral movement, and data exfiltration.Relevant industry certifications will be highly appreciated, such as CISSP, CISM, CompTIA CySA+, CompTIA Security+, GIAC certifications, EC-Council Certified SOC Analyst Effective people leadership skills with the ability to drive team performance and operational excellence, a clear decision-making during critical situations, and accountability under pressure.Strong analytical, prioritization, communication, stakeholder management, and problem-solving skills.Excellent written and verbal communication skills in English.BenefitsWhat are we offering to our UniQue IT People? People-first approach and open environment to express your ideas Work-life balance and a hybrid work model Continuous training and development Opportunities to join innovation initiatives Ticket restaurant – meal vouchers Corporate laptop and equipment Corporate mobile phone subscription Health and insurance plan for you and your family members Employee consulting and guidance support by Ergonomia Discounts on the services and products of our Group’s companies Gift vouchers for major life milestones Special work schedule on summer Fridays and birthdays Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
We are continuously growing and we are looking for a SOC Analyst Team Supervisor to join our UniQue Security & Compliance Services team, part of our Professional Services Department.
What will you be bringing to the team?
This is a key operational leadership role with responsibility for the day-to-day performance of the SOC Analyst function, the supervision of Level 1 and Level 2 analysts, and the consistent handling of security alerts and incidents.
We are looking for an experienced SOC professional with a strong record in leading analyst teams, coordinating complex investigations, managing high-severity incidents, and maintaining service quality in fast-paced or shift-based SOC environments.
The ideal candidate will combine mature incident-management judgment with strong people leadership, workload coordination, quality assurance, alert-fatigue management, and continuous improvement of triage and investigation practices.
The role will work closely with SOC Engineering, Incident Response, Threat Intelligence, infrastructure teams, clients, and business stakeholders to ensure that operational requirements are translated into effective processes and measurable service improvements.
For the SOC Analyst Team Supervisor position we expect you to:
- Lead, supervise, and support the daily activities of Level 1 and Level 2 SOC Analysts.
- Manage alert and case queues, shift coverage, workload distribution, priorities, and handovers to ensure operational continuity.
- Oversee the full security incident lifecycle from detection and validation through classification, investigation, escalation, containment coordination, resolution, and closure.
- Act as the primary escalation point for complex, high-severity, or time-sensitive incidents.
- Coordinate major incidents and ensure timely and effective communication among analysts, technical teams, clients, management, and other stakeholders.
- Ensure incidents are classified, prioritized, documented, escalated, and handled in accordance with procedures, escalation matrices, SLAs, and contractual commitments.
- Review analyst investigations, evidence, escalation decisions, and incident reports to ensure quality, accuracy, and completeness.
- Provide real-time guidance and decision support to analysts during complex investigations and high-pressure situations.
- Manage alert fatigue by monitoring alert volumes, repetitive detections, low-value alerts, analyst workload, queue ageing, and investigation effort.
- Identify false positives, duplicate alerts, noisy use cases, detection gaps, and workflow inefficiencies, and coordinate tuning requirements with the SOC Engineering team.
- Ensure tuning and suppression activities improve efficiency without compromising detection coverage or increasing risk.
- Define, monitor, and report SOC operational KPIs, including SLA compliance, backlog, response and resolution times, escalation quality, and false-positive rates.
- Conduct case reviews, quality assurance checks, post-incident reviews, lessons learned, and corrective action follow-up.
- Maintain and improve triage criteria, analyst procedures playbooks, runbooks, escalation workflows, handover standards, and investigation templates.
- Coach, mentor, and develop SOC Analysts through feedback, knowledge sharing, training, and performance development activities.
- Foster accountability, collaboration, consistency, resilience, and sound decision-making across the team.
- Prepare incident summaries, operational reports, client updates, and management communications.
- Collaborate with SOC Engineering and other security teams to enhance detections, analyst tooling, automation, and overall SOC maturity.
Requirements
What do you need to succeed in this position?
Your experience, skillset and qualifications are going to help you succeed in this position, moving forward.
- Bachelor's degree in a relevant field (Cyber Security, Information Technology, Computer Science, Engineering etc.) is required.
- A Master’s degree in Information Security or relative discipline will be considered a plus.
- At least 5 years of proven hands-on experience in Security Operations Center environments.
- At least 3 years of demonstrated experience in leading, supervising, or coordinating Level 1 and Level 2 SOC Analyst teams.
- Strong experience managing analyst teams in 24x7, shift-based, managed-service, or similarly demanding SOC environments.
- Advanced experience in security incident management, alert triage, investigations, escalation handling, and major incident coordination.
- Proven ability to make sound decisions during complex or high-severity incidents and guide analysts through high-pressure situations.
- Strong understanding of incident classification, severity assessment, evidence handling, containment, remediation, recovery, and closure processes.
- Demonstrated expertise in alert-fatigue management, false-positive reduction, alert prioritization, queue optimization, and detection tuning governance.
- Experience defining and monitoring SOC KPIs, SLAs, quality metrics, operational thresholds, and team performance indicators.
- Experience developing and maintaining SOC procedures, playbooks, runbooks, escalation workflows, and shift-handover processes.
- Working knowledge of SIEM, SOAR, EDR/XDR, NDR, threat intelligence, vulnerability management, identity security, and cloud security monitoring.
- Good understanding of MITRE ATT&CK and common threat scenarios, including phishing, malware, credential compromise, ransomware, lateral movement, and data exfiltration.
- Relevant industry certifications will be highly appreciated, such as CISSP, CISM, CompTIA CySA+, CompTIA Security+, GIAC certifications, EC-Council Certified SOC Analyst
- Effective people leadership skills with the ability to drive team performance and operational excellence, a clear decision-making during critical situations, and accountability under pressure.
- Strong analytical, prioritization, communication, stakeholder management, and problem-solving skills.
- Excellent written and verbal communication skills in English.
Benefits
What are we offering to our UniQue IT People?
- People-first approach and open environment to express your ideas
- Work-life balance and a hybrid work model
- Continuous training and development
- Opportunities to join innovation initiatives
- Ticket restaurant – meal vouchers
- Corporate laptop and equipment
- Corporate mobile phone subscription
- Health and insurance plan for you and your family members
- Employee consulting and guidance support by Ergonomia
- Discounts on the services and products of our Group’s companies
- Gift vouchers for major life milestones
- Special work schedule on summer Fridays and birthdays
Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 25+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, Cyprus and Spain, and with the valuable support of over 1800 highly talented UniQue people, we serve more than 300 customers across geographies and markets.At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy and SkillSoft Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.Are you ready to #BeUniQue? 😎
With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 25+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.
We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, Cyprus and Spain, and with the valuable support of over 1800 highly talented UniQue people, we serve more than 300 customers across geographies and markets.
At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy and SkillSoft Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.
Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.
Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.
Are you ready to #BeUniQue? 😎
