SOC Analyst (WAAP)

Job description

Gcore WAAP protects customer web applications and APIs against DDoS, bots, and application-layer attacks at CDN edge scale. We are building out a proactive, managed-support offering for enterprise customers, and we need a SOC Analyst to run the day-to-day security operations: watch traffic and alerts, triage false positives, prepare customer-facing threat reports, and escalate real impact to the right team. You will work alongside our Threat Researchers, taking the operational load off them so they can focus on deep analysis. You do not need to be a threat-hunting expert. You need to be reliable, observant, comfortable in logs and dashboards, and able to tell an attack from legitimate traffic - and know when to escalate. What You Will Do Monitor WAAP and DDoS activity across customer accounts - dashboards, alerts, and traffic patterns - and recognize when something needs attention. Triage false positives: review traffic flagged by security policies, confirm or dismiss, and keep noise down for customers (this is a large, daily part of the job). Prepare reports: weekly threat summaries per customer and post-incident DDoS reports, in clear customer-facing English. Alert and escalate: when an attack is impacting a customer, signal the engineering team or Support with the right context - e.g. a customer needs to be tagged or a policy adjusted - and follow the escalation runbook. Support customer onboarding: apply standard security configuration based on the customer's profile (resource type, traffic volume, legitimate-traffic exclusions) following playbooks. Follow the reaction-time SLA - our commitment to customers is speed of reaction and clear post-incident reporting, not a prevention guarantee. Contribute to and maintain runbooks so responses are consistent and repeatable. What We are Looking For Understanding of web security fundamentals: WAF, DDoS, bots, OWASP Top 10. Solid basics in HTTP, TCP/IP, TLS. Comfortable analyzing logs and reading dashboards; can spot anomalies in traffic. Able to distinguish malicious from legitimate traffic and reason about false positives. Clear written English for customer-facing reports. Reliable, detail-oriented, and calm under incident pressure. Willingness to work in a shift/on-call rotation. Nice to Have Prior SOC L1/L2 or related experience. Basic query/scripting: SQL-like log queries, regex, a bit of Python. Familiarity with CDN/WAF platforms (Cloudflare, Akamai, Imperva, F5, Radware). Exposure to SIEM / alerting tooling and PagerDuty-style on-call. Security certifications (e.g. CompTIA Security+) - a plus, not a requirement. Explicitly NOT Required Deep threat research, exploit development, malware reverse-engineering. That work stays with our Threat Researchers - this role feeds them clean, triaged signal and takes the routine off their plate. Why This Role Matters You become the first line of Gcore WAAP's managed security operations - the person who keeps customers informed and protected day to day, and who lets our specialists focus on the hard problems. High visibility, direct customer impact, and a clear path to grow into threat research or detection engineering. Benefits At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work: Competitive compensation Flexible working hours and hybrid or remote options, depending on your role Work from anywhere in the world for up to 45 days per year Private medical insurance for you and your family* Extra paid vacation and sick leave days* Support for life’s important moments and celebrations Language courses to help you connect and grow Modern, welcoming offices with snacks, drinks, and entertainment* Team sports and social activities* *Benefits may vary depending on your location. Equal Opportunity Employer We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics. This position is available only under an employment (labor) agreement. The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world. We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe. You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.