Social Intelligence Specialist

Job description

Position Snapshot Location: Braga/Lisbon (Portugal) Company: Nestlé Business Solutions (NBS) Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) Languages: Fluent in English About us Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary Senior Social Intelligence Specialist leads complex analytical programs and ensure consistency, quality, and methodological rigor across multiple projects and stakeholders. A day in the life of... Data Processing & Structuring - Refine portfolio-level taxonomy, governance, and data integration standards. - Oversee methodological consistency across assigned complex projects. Monitoring & Signal Detection - Define monitoring frameworks and oversee interpretation of high-impact signals. - Drive cross-market analytical consistency. Reporting & Output Generation - Lead enhancement and adoption of advanced analytical methodologies and integrated reporting models. - Oversee delivery of complex analytical outputs. Quality Assurance - Supervise quality standards and resolve systemic methodological issues. - Lead reviews of high-impact analyses and continuous improvement initiatives. Stakeholder Interaction - Partner with stakeholders to support enhancement of analytical approaches and long-term capability development. - Support design, estimation, and operational planning for complex initiatives. Coaching & Knowledge Sharing - Lead mentoring programmes and methodological communities of practice. - Drive adoption of learning standards and capability frameworks across teams. Innovation & Integrated Analytics - Drive adoption of AI-assisted research processes and automation opportunities. - Lead pilots involving integrated datasets, advanced analytics, and emerging technologies to improve scalability and insight generation. What will make you successful - University degree in Marketing, Data Science, Business, Economics, Research, or related field - Strong analytical and structured thinking capability - Experience with multi-source data environments - Strong understanding of digital ecosystems and consumer behaviour - Strong communication and stakeholder management skills - Advanced English (additional languages depending on market scope) - Strong experience with analytical tools and BI platforms - Ability to translate business needs into analytical solutions - Proficiency in social listening or digital analytics platforms (e.g., Brandwatch, Talkwalker, Sprinklr, Meltwater, etc.) What we offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: Development of expertise in Nestlé’s Shared Solutions Business Immersion in a culturally diverse team Local and international exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal allowance card Flex Benefits - at NBS you can choose what benefits are more suitable for you Make part of the Nestlé Club and get discount in several partners Free coffee (and good coffee) at the office Shop with special discounts for employees Company equipment according to professional needs Medical support available at the office E-learning courses and training program to get you where you aim to be Career progression and possibilities for international career