Social Media & Community Coordinator (Contract)

Job description

### **Our Journey** The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. ### About the Role ShopBack is looking for a Social Media Coordinator to join on a 6-month contract, owning our social media presence and driving authentic engagement across Instagram and Threads. You'll shape how ShopBack shows up in Korea — planning trend-led content, running influencer partnerships, and turning data into sharper content decisions. ### What You'll Own - Own ShopBack Korea's social media channels, with primary focus on Instagram and Threads, staying open to exploring other platforms - Plan and manage trend-based Reels and short-form content, publishing in line with brand tone and manner - Discover, recruit, and manage relationships with local influencers and creators - Support operational marketing initiatives, including KOL and KOC campaigns - Manage UGC content review, upload schedules, and community engagement - Write copy for content and paid channel assets, grounded in data-driven analysis of past performance - Review UGC content for accuracy, catching errors or missing copy elements - Conduct social listening and market research to track trends and audience sentiment - Act as the authentic voice of ShopBack Korea, engaging directly with our community ### What We're Looking For **Must-have:** - Bachelor's degree in marketing, communications, or a related field - At least 1 year of social media management experience (company or personal/brand accounts) - Strong track record managing and growing social media accounts - Korean and English proficiency for marketing communication - Demonstrated use of AI tools to improve workflow and efficiency (content editing, social listening, or copy optimization) **Nice-to-have:** - Experience with trend-sensitive, consumer-focused brands (beauty, fashion, lifestyle) - Experience with KOL/influencer collaboration - A strong portfolio showing meaningful follower growth on managed accounts