At Findasense, a Teleperformance owned company, we are looking for a Social Media Expert for the Great Britain Market to take part in an exciting international project. In this role, you will support our client, a large multinational company in the beverage sector, across all local social media topics.Local social roles at Findasense are not just about coordination. We are looking for someone with strong strategic social expertise who can support senior managers, assess whether recommendations fit the brand strategy, and adapt plans based on the market’s needs.This is a brilliant opportunity to manage governance, content workflows, and strategy alignment for a major global footprint.The role is not a creative role; it is an operational social role requiring strong technical knowledge.The required profile should understand and be an expert on:Community ManagementMetaTikTokpublishing workflowstagging and operational QAand how to ensure agencies are running properlyWhat would you do?Strategy Support: Provide advisory input on local social strategies for client review and decision. Ensure full alignment with the central strategy and OKRs and identify synergies between social and influencer marketing.Content & Workflow Coordination: Support the client in briefing external agencies. Collect and consolidate feedback into a single, aligned response to share with the executing agency. Track all reworks to ensure feedback is fully implemented before closure.Trend Identification: Review agency trend alerts daily to identify relevant trends per brand and market. For each trend, you will provide a description, supporting examples (links/screenshots), brand relevance, and suggested next steps for client review.Publishing Governance: Ensure no organic content is published without required approvals from the client under a strict compliance process which involves several stakeholders. Maintain strict proof of approval in the central library (including approving entity, asset reference, approver name, and link to published content) and ensure publishing frequency follows the approved strategy.Quality Assurance & Process Compliance: Ensure all executing agencies follow the client's processes and guidelines. Collaborate with internal Findasense teams responsible for Community Management, tagging, and reporting in the local market. Relay approved feedback, track remediation, and escalate non-resolution.Governance, Escalation & Technical Coordination: Act as the main point of contact for internal Findasense teams regarding market social topics. Coordinate between Social Tech Admin and executing agencies for technical issues and access changes. Ensure executing agencies do not directly modify profile settings, bios, images, or access levels. Escalate any risks, breaches, or non-compliance to the client's local and central teams.Monitoring & Intelligence: Conduct monthly checks for fake accounts across all brands in the market and escalate them. Brief the Findasense Intelligence team on local social listening and reporting needs to ensure alignment with client requirements.RequirementsWho you are?The ideal candidate must have knowledge and minimum of 5 years of professional experience in project management for social media large accounts and influencers. We are looking for a candidate who is a native of GB and who understands and is familiar with the local market, so that they can provide social and cultural insights.We’re looking for someone native who knows how to connect with consumers! If you’re flexible, organized, and love planning exciting activations, we want to hear from you.You have in-depth knowledge of social media best practices for executions in the market and enjoy helping others achieve their goals.Integrity and drive are super important to us, and we appreciate someone who can thrive under pressure while keeping a positive attitude. If you’re a strategic thinker who takes initiative and is always ready to jump in, you’ll fit right in with our team!You possess strong strategic social expertise, allowing you to support senior managers, assess recommendations, and adapt them to the local market's needs.You are highly organised, detail-oriented, and capable of managing strict governance, compliance guidelines, and multi-agency workflows.You have excellent communication skills to coordinate between clients, internal Findasense teams, and external executing agencies.Availability: You must be located in London and available to start in the role as soon as possible (this includes any notice periods required by your current employer)This position is based in London, the candidate must be native and the hiring will be done through our parent company, Teleperformance.
At Findasense, a Teleperformance owned company, we are looking for a Social Media Expert for the Great Britain Market to take part in an exciting international project. In this role, you will support our client, a large multinational company in the beverage sector, across all local social media topics.
Local social roles at Findasense are not just about coordination. We are looking for someone with strong strategic social expertise who can support senior managers, assess whether recommendations fit the brand strategy, and adapt plans based on the market’s needs.
This is a brilliant opportunity to manage governance, content workflows, and strategy alignment for a major global footprint.
- The role is not a creative role; it is an operational social role requiring strong technical knowledge.
- The required profile should understand and be an expert on:
- Community Management
- Meta
- TikTok
- publishing workflows
- tagging and operational QA
- and how to ensure agencies are running properly
What would you do?
- Strategy Support: Provide advisory input on local social strategies for client review and decision. Ensure full alignment with the central strategy and OKRs and identify synergies between social and influencer marketing.
- Content & Workflow Coordination: Support the client in briefing external agencies. Collect and consolidate feedback into a single, aligned response to share with the executing agency. Track all reworks to ensure feedback is fully implemented before closure.
- Trend Identification: Review agency trend alerts daily to identify relevant trends per brand and market. For each trend, you will provide a description, supporting examples (links/screenshots), brand relevance, and suggested next steps for client review.
- Publishing Governance: Ensure no organic content is published without required approvals from the client under a strict compliance process which involves several stakeholders. Maintain strict proof of approval in the central library (including approving entity, asset reference, approver name, and link to published content) and ensure publishing frequency follows the approved strategy.
- Quality Assurance & Process Compliance: Ensure all executing agencies follow the client's processes and guidelines. Collaborate with internal Findasense teams responsible for Community Management, tagging, and reporting in the local market. Relay approved feedback, track remediation, and escalate non-resolution.
- Governance, Escalation & Technical Coordination: Act as the main point of contact for internal Findasense teams regarding market social topics. Coordinate between Social Tech Admin and executing agencies for technical issues and access changes. Ensure executing agencies do not directly modify profile settings, bios, images, or access levels. Escalate any risks, breaches, or non-compliance to the client's local and central teams.
- Monitoring & Intelligence: Conduct monthly checks for fake accounts across all brands in the market and escalate them. Brief the Findasense Intelligence team on local social listening and reporting needs to ensure alignment with client requirements.
Requirements
Who you are?
- The ideal candidate must have knowledge and minimum of 5 years of professional experience in project management for social media large accounts and influencers. We are looking for a candidate who is a native of GB and who understands and is familiar with the local market, so that they can provide social and cultural insights.
- We’re looking for someone native who knows how to connect with consumers! If you’re flexible, organized, and love planning exciting activations, we want to hear from you.
- You have in-depth knowledge of social media best practices for executions in the market and enjoy helping others achieve their goals.
- Integrity and drive are super important to us, and we appreciate someone who can thrive under pressure while keeping a positive attitude. If you’re a strategic thinker who takes initiative and is always ready to jump in, you’ll fit right in with our team!
- You possess strong strategic social expertise, allowing you to support senior managers, assess recommendations, and adapt them to the local market's needs.
- You are highly organised, detail-oriented, and capable of managing strict governance, compliance guidelines, and multi-agency workflows.
- You have excellent communication skills to coordinate between clients, internal Findasense teams, and external executing agencies.
Availability: You must be located in London and available to start in the role as soon as possible (this includes any notice periods required by your current employer)
This position is based in London, the candidate must be native and the hiring will be done through our parent company, Teleperformance.
Findasense is an award-winning global Omnichannel Customer Experience company that partners with Fortune 500 companies to deliver deep knowledge and performance-driven marketing solutions with 300+ experts across 12 countries. Our mission is to innovate and transform the way organizations build relationships with people. We can help you create a frictionless consumer journey across all channels (phone, social, web, mobile, retail, etc), using the power of social Data Science to create personalized experiences and execute the strategies by creating compelling creative content. We provide consulting & managed services for integrated social media business management through multichannel customer care, real-time content marketing, data science and intelligence. With offices in the United States, México, Argentina, Chile, Perú, Costa Rica, Colombia, Ecuador, Spain and Portugal, we are able to support our clients globally and locally. We leverage social media by creating customer-centric conversations, managing client acquisition and loyalty, becoming cost-effective, and driving revenue. We work with some of the largest companies in the world and we excel at providing consulting, integration, innovation, and support services that improve the way the world’s leading companies do social.
Findasense is an award-winning global Omnichannel Customer Experience company that partners with Fortune 500 companies to deliver deep knowledge and performance-driven marketing solutions with 300+ experts across 12 countries.
Our mission is to innovate and transform the way organizations build relationships with people.
We can help you create a frictionless consumer journey across all channels (phone, social, web, mobile, retail, etc), using the power of social Data Science to create personalized experiences and execute the strategies by creating compelling creative content.
We provide consulting & managed services for integrated social media business management through multichannel customer care, real-time content marketing, data science and intelligence.
With offices in the United States, México, Argentina, Chile, Perú, Costa Rica, Colombia, Ecuador, Spain and Portugal, we are able to support our clients globally and locally.
We leverage social media by creating customer-centric conversations, managing client acquisition and loyalty, becoming cost-effective, and driving revenue.
We work with some of the largest companies in the world and we excel at providing consulting, integration, innovation, and support services that improve the way the world’s leading companies do social.
