Social Media Intern(6 Months Internship)

Job description

Location: London Type: Full time internship/ 6 months /Starting mid-July 2026 or at latest early August Role Overview Accessible rail travel depends on systems that work reliably in live environments. Our Passenger Assistance Management System turns passenger assistance requests into coordinated action inside live rail operations. We are hiring a Social Media Intern to support Transreport’s social media and content activity, with a primary focus on engaging consumer audiences through Instagram. The role will also support LinkedIn and other B2B social media activities, though these will form a smaller part of the internship. This is a hands-on role suited to someone creative, organised and interested in inclusive transport, accessibility, digital content and brand storytelling. The intern will support day to day social media planning, content creation, copywriting, scheduling and multimedia asset creation across Transreport and Passenger Assistance channels. They will help develop editorial calendars, write post copy, create visual and multimedia content, schedule posts, support the creation and distribution of B2C newsletters, and maintain consistent communications across business and customer audiences. Strategic Context Transreport exists to remove structural barriers in rail travel. Our vision is that everyone has access to travel everywhere. As a Series A technology company and recipient of a King’s Award, we operate across the UK, Japan and the EU, delivering award-winning accessibility and safety platforms that have supported over 10 million assistance requests for more than 1.8 million users. As our social media and content activity continues to grow, we are looking to expand our capacity to deliver consistent, high-quality output across our channels. Tasks Social Media Planning and Management Support the management of the B2C social media channel in priority ; B2B as a secondary focus. Create and maintain the editorial calendar Plan content around company priorities, campaigns, events, product updates, and sector news Schedule and post content to help ensure regular, consistent social media output Monitor social media channels and support basic engagement where appropriate Maintain brand consistency across all social content Content Creation Write clear, engaging and accessible copy Repurpose existing articles, case studies, reports, videos and internal updates into social content Create simple branded assets, including graphics, illustrations, copy based designs, photos and short videos Ensure copy and visuals reflect Transreport and Passenger Assistance tone of voice, accessibility standards and brand guidelines Identify trends, insights and opportunities to improve content effectiveness and audience engagement Support the creation of the B2C newsletter Content Coordination Gather information from internal teams to support social media content Help maintain content plans, asset folders and publishing schedules Support content around events, filming days, conferences, launches and awareness days Social Media Analytics and Reporting Monitor social media performance across the different channels and track key metrics including reach, engagement, follower growth, impressions and content performance Monitor newsletter performance metrics, including open rates and click-through rates, and help identify opportunities for improvement Requirements Must Haves Strong interest in social media, content creation, and digital storytelling Good copywriting skills and attention to detail Creative eye for visual content and layout Confidence using social media platforms, especially Instagram and LinkedIn Ability to create simple graphics, videos, or visual assets Strong organisational skills Ability to manage tasks and deadlines with support Interest in accessibility, inclusive design, transport, technology, or social impact Willingness to learn and take feedback Understanding of social media metrics and performance measurement Ability to manage Sendgrid or Mailchimp Ability to work proactively and independently across a range of tasks in a lean, fast-moving team Nice to Haves: Experience creating social media content for a brand, organisation, university society, charity, or personal project Experience using Canva Video editing experience Photography or image editing skills Awareness of accessibility best practice in content creation Experience using Notion, SharePoint, or similar planning tools Tools and Platforms Instagram LinkedIn Meta Business Suite Canva Notion SharePoint Adobe Creative Suite, where relevant SendGrid Figma, where relevant How We Work At Transreport, we value: Ownership over hierarchy Clarity over unnecessary process Impact over activity We’re looking for people who like solving problems, building quickly, and turning ideas into working systems.