Social Media Junior Specialist (fixed-term contract)

Job description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you. Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization. We are looking for a Social Media Junior Specialist to deliver excellent customer care across social media channels through responsive, accurate, and brand-aligned assistance. This is your chance to work in a rewarding role within a diverse team that is pushing boundaries. Please note that this is a 5-month contract. About the Job Your responsibilities include, but are not limited to: Delivering high quality and consistent service through social media channels such as Facebook, Instagram, X, Trustpilot, Google and Amazon Reviews Resolving queries and complaints by understanding the customer’s needs, identifying the cause, selecting and ensuring full resolution Supporting our customers in customer-related topics. Advising customers on product information including size, color and stock availability, as well as available promotions Assisting with all online order information requests Maintaining service and product knowledge expertise Ensuring accurate, valid and complete data input, at any time, in all systems Supporting back-end activities of the CRM system and ensuring loyalty program member data is checked and processed Building sustainable relationships of trust through open and interactive communication About You We are looking for a unique and amazing talent, who brings along the following: Minimum 1 year of work experience in a customer-facing role, ideally in a multinational contact center doing inbound and outbound customer service Naturally accommodating, service-oriented and passionate about hosting and making people happy Strong customer service focus and relationship building skills Experience in handling multiple communication channels at the same time (email/chat OR phones/email) Comfortable using multiple tools while assisting customers, such as: Outlook, Microsoft Teams platform, Word, basic knowledge of excel or similar systems. Experience with SAP is welcome but not mandatory Knowledge of eCommerce business preferred Ability to foster effective collaboration with a high number of stakeholders Fast learner and understanding of systems and processes Solid communication and negotiation skills Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer C1 level in English Proficiency in other languages is welcome (German – Italian – French – Spanish – Portuguese) What We Offer You can expect a range of benefits, including: Learning and career development programs to help you grow A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters Hybrid and flexible work options to support your work-life balance Paid volunteering leave to support causes that matter to you Exclusive employee discounts on Swarovski products Private medical coverage Life insurance MyBenefit program Employee social fund Recognition awards To ensure clarity and fairness, we share salary information via email with candidates invited for interviews. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. #Li-Hybrid