Social Media Manager

Job description

Established in 2004, **OLIVER** is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of **The Brandtech Group**, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our **AI solutions** enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. **Role:** Social Media Manager **Location:** Durban, South Africa (Hybrid, 3 days in studio) **About the role:** We’re looking for a dynamic and strategic Social Media Manager to lead the social presence of at least two FMCG brands. This role requires a blend of creativity, community engagement, and operational excellence. You’ll work closely with client service teams, external agency partners, and content creators to deliver impactful social media experiences that drive reach, engagement, and sentiment **What you will be doing:** **Content and Campaign Management** - Plan and manage content calendars for multiple FMCG brand social pages, ensuring timely, platform-appropriate delivery across all channels - Brief and collaborate with content creators to develop content that resonates with target audiences across formats and platforms - Attend national client events to capture real-time content and drive live brand engagement - Align with external creative and media agency partners to ensure cohesive brand messaging and campaign execution - Ensure all content adheres to brand tone of voice, platform guidelines, and compliance requirements **Community Engagement** - Engage actively with online communities through comments, direct messages, and proactive engagement tactics - Identify and leverage real-time cultural moments to grow brand reach and drive positive sentiment - Monitor brand mentions, tags, and trending conversations - responding with speed and brand accuracy **Reporting and Analytics** - Deliver weekly, monthly, and quarterly performance reports across all managed brand pages - Analyse engagement metrics and content performance to surface clear, actionable insights - Provide recommendations to improve community growth, content effectiveness, and audience retention **Platform and Tool Management** - Apply strong working knowledge of Meta Business Suite and TikTok Studio to manage and optimise brand pages - Stay current on algorithm changes, platform updates, and best practices across Facebook, Instagram, TikTok, X, LinkedIn, YouTube, and Threads **Collaboration and Communication** - Partner with client service teams to align on campaign goals, timelines, and deliverables - Contribute to brainstorms and strategy sessions with internal and external stakeholders - Maintain clear, timely communication with clients and agency partners throughout all projects **What you need to be great in this role:** - Demonstrated experience managing brand social media accounts, ideally within an agency or in-house studio environment - Excellent copywriting and storytelling skills, with the ability to write confidently in multiple brand voices across platforms - Strong working knowledge of Meta Business Suite and TikTok Studio - Deep familiarity with the capabilities and best practices of Facebook, Instagram, TikTok, X, LinkedIn, YouTube, and Threads - Analytical mindset - comfortable interpreting social metrics and translating data into clear, strategic recommendations - Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word - Ability to manage multiple content calendars, projects, and deadlines with precision and care - A reliable home internet connection is required for this role Req ID: 18576 #LI-MR1 #LI-HYBRID #LI-MIDSENIOR Our values shape everything we do: Be**Ambitious** to succeed  Be **Imaginative** to push the boundaries of what’s possible  Be **Inspirational** to do groundbreaking work  Be **always learning and listening** to understand  Be **Results-focused**to exceed expectations  Be **actively pro-inclusive and anti-racist** across our community, clients and creations  *Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI-supported screening or decision-making.* *OLIVER,**a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.* *OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.*