Social Work Specialist (2916) – County Adult Assistance Program (CAAP) – Human Services Agency (168483)

Job description

Under direction, the 2916 Social Work Specialist in the CAAP CHS Case Management Program provides case management services to eligible recipients of CAAP. They conduct assessments with clients, help clients navigate the application process for disability benefits, and refer clients to the appropriate community resources to support physical and mental well-being. The essential duties include, but are not limited to: Provide case management services to CAAP clients. Assess clients’ situation through conducting interviews, performing biopsychosocial assessments, collecting medical and psychiatric records, contacting physicians, psychologists and other community providers and evaluating all information to determine disabling conditions, substance use, mental health issues or other barriers to employment. Summarize clients’ functional limitations and make referrals to community services. Collaborate with physicians, psychologists, Social Security Administration (SSA) representatives, and other stakeholders involved with client’s case. Educate and help clients navigate through the Social Security Administration (SSA) and Cash Assistance Program for Immigrants (CAPI) application process for disability benefits. Serve as liaison with Social Security Administration, State Department of Social Security, and other governmental organizations. Maintain contact with disability examiners in order to fulfill requests for additional documentation Utilizes clinical interview techniques that include the ability to establish rapport, to manage anxiety and other emotions that may occur when discussing sensitive issues and utilize de-escalation and crisis management techniques when indicated. Treat clients and staff with respect and dignity. Stays abreast of relevant federal, state, local and departmental policies, procedures, rules and regulations related to Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), and Immigration, and attends periodic seminars related to mental health, medical conditions, and drug addiction. Participate in weekly case presentations discussing client problems, diagnoses, and plans. Assist the training of new staff members. Education : Possession of a baccalaureate degree from an accredited college or university; AND Experience : Two (2) years of social casework or employment services experience with a public or private agency/organization. Substitution for Education : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one year. Substitution for Experience : Possession of a Master’s degree in Social Work or Counseling may be substituted for one (1) year of the required experience. Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted. DESIRABLE QUALIFICATIONS: One (1) year working directly with clients with mental health and/or physical disabilities The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at . Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. S election procedure : The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the department will be invited to continue in the selection process. Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Right to Work Copies of Application Documents Diversity Statement Where to apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vanessa Quintano at or by telephone at (415) 725-9517. Your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. Exam Type: Temporary Exempt (TEX) – Category (CAT) 17 Fill Type: Temporary Substitute/Backfill Exemption under Charter Section 10.104-17 The Human Resources Director may approve an appointment in increments of up to 1040 hours (six months); however, the appointment shall not exceed a maximum duration of 4160 hours (not to exceed two years by Charter requirement, or a total of four six-month increments). - Per CSC Rule 114, Article VI, Sec. 114.26.7. Application Opening – October 15, 2026 Application Deadline – The final day to apply is October 28, 2026 Salary Range : $105,612.00- $128,362.00 Yearly At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.