Software Delivery Manager

Software Delivery ManagerSalary: Up to £50,000 Location: Shoreham-by-Sea (Hybrid 1-2 days per week in office)About usAt Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you're inspired to achieve brilliant things and really make a difference to the future of our business.Established in 2003, we're one of the UK's leading independent providers of essential business technology, and proud to have been named one of 'The UK's Best 100 Companies To Work For'. We're a business on a genuine growth journey, backed by Hg Capital, with acquisitions and expansion firmly on the agenda — which means this role won't stand still.The roleWe're looking for a Software Delivery Manager to impact the order, pace and clarity of how our internal applications and services get built. Reporting to the Head of Software, you'll be the driving force behind sprint planning and delivery across multiple development teams, working alongside partnered platforms like ServiceNow, HubSpot and Dynamics.You'll own Jira administration and sprint management end to end — running agile ceremonies, keeping the backlog in shape, and making sure technical teams and business stakeholders are always on the same page. You'll spot the trends before they become problems, escalate when it matters, and give stakeholders real visibility of progress, risk and delivery metrics.This is a role for someone who loves structure but thrives on people — as much at home configuring a Jira workflow as they are facilitating a room full of stakeholders with competing priorities.What you'll be doingJira & Confluence administrationConfiguring and maintaining Jira projects, boards, workflows, automations and permission schemesBuilding dashboards and reports that give real-time visibilityRunning regular Jira hygiene activities to keep data accurateManaging access and permissions, and supporting the team with Jira trainingKeeping process documentation up to date in ConfluenceSprint planning & delivery supportFacilitating sprint planning so teams have clear, achievable goalsRunning backlog refinement and planning poker sessions with developers and architectsCoordinating the internal development support rotaMonitoring sprint progress, spotting blockers and helping clear themTracking velocity, capacity and sprint metrics to drive continuous improvementStakeholder & team collaborationWorking with Business Analysts, Project Managers and stakeholders to get backlog items sprint-readyProducing clear sprint status reportsCommunicating progress, risks and dependencies proactivelyCapturing meeting minutes and following up on actionsCoordinating UAT with internal stakeholdersEscalating risks and quality concerns to the Head of SoftwareAbout youHighly organised and process-driven, with real attention to detailAn analytical thinker who spots trends and communicates them clearlyA self-starter who works well independently but knows when to bring others inA natural collaborator who enjoys bringing people togetherA strong communicator who can turn complexity into clarityProactive and solution-focused — you see a problem and want to fix itWhat you'll bringStrong organisational and time management skills, with the ability to juggle multiple prioritiesAn analytical approach — comfortable asking the right questions to draw out detailed requirements and acceptance criteriaExcellent written and verbal communication, with the confidence to engage stakeholders at every levelA good understanding of the software development lifecycle and how development teams workExperience collaborating with cross-functional teamsA customer-focused mindsetNice to have:Strong Jira and Confluence skills, including board configuration, workflow design, JQL and automationJira administration or Scrum Master certificationExperience running agile ceremonies or project coordination in a software environmentAdvanced JQL for complex filtering and reportingFamiliarity with other agile tools such as Azure DevOps, Monday.com or TrelloExperience supporting multiple teams at onceA background in telecoms or technology servicesUnderstanding of QA and testing processesWhy Focus GroupWe believe in respect, integrity, teamwork and ambition — not as words on a wall, but as how we actually work. You'll join a business that's growing fast, investing in its people and genuinely values the difference one good hire can make.Let's connect. Let's grow.IND1

Software Delivery Manager

Salary: Up to £50,000

Location: Shoreham-by-Sea (Hybrid 1-2 days per week in office)

About us

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you're inspired to achieve brilliant things and really make a difference to the future of our business.

Established in 2003, we're one of the UK's leading independent providers of essential business technology, and proud to have been named one of 'The UK's Best 100 Companies To Work For'. We're a business on a genuine growth journey, backed by Hg Capital, with acquisitions and expansion firmly on the agenda — which means this role won't stand still.

The role

We're looking for a Software Delivery Manager to impact the order, pace and clarity of how our internal applications and services get built. Reporting to the Head of Software, you'll be the driving force behind sprint planning and delivery across multiple development teams, working alongside partnered platforms like ServiceNow, HubSpot and Dynamics.

You'll own Jira administration and sprint management end to end — running agile ceremonies, keeping the backlog in shape, and making sure technical teams and business stakeholders are always on the same page. You'll spot the trends before they become problems, escalate when it matters, and give stakeholders real visibility of progress, risk and delivery metrics.

This is a role for someone who loves structure but thrives on people — as much at home configuring a Jira workflow as they are facilitating a room full of stakeholders with competing priorities.

What you'll be doing

Jira & Confluence administration

• Configuring and maintaining Jira projects, boards, workflows, automations and permission schemes
• Building dashboards and reports that give real-time visibility
• Running regular Jira hygiene activities to keep data accurate
• Managing access and permissions, and supporting the team with Jira training
• Keeping process documentation up to date in Confluence

Sprint planning & delivery support

• Facilitating sprint planning so teams have clear, achievable goals
• Running backlog refinement and planning poker sessions with developers and architects
• Coordinating the internal development support rota
• Monitoring sprint progress, spotting blockers and helping clear them
• Tracking velocity, capacity and sprint metrics to drive continuous improvement

Stakeholder & team collaboration

• Working with Business Analysts, Project Managers and stakeholders to get backlog items sprint-ready
• Producing clear sprint status reports
• Communicating progress, risks and dependencies proactively
• Capturing meeting minutes and following up on actions
• Coordinating UAT with internal stakeholders
• Escalating risks and quality concerns to the Head of Software

About you

• Highly organised and process-driven, with real attention to detail
• An analytical thinker who spots trends and communicates them clearly
• A self-starter who works well independently but knows when to bring others in
• A natural collaborator who enjoys bringing people together
• A strong communicator who can turn complexity into clarity
• Proactive and solution-focused — you see a problem and want to fix it

What you'll bring

• Strong organisational and time management skills, with the ability to juggle multiple priorities
• An analytical approach — comfortable asking the right questions to draw out detailed requirements and acceptance criteria
• Excellent written and verbal communication, with the confidence to engage stakeholders at every level
• A good understanding of the software development lifecycle and how development teams work
• Experience collaborating with cross-functional teams
• A customer-focused mindset

Nice to have:

• Strong Jira and Confluence skills, including board configuration, workflow design, JQL and automation
• Jira administration or Scrum Master certification
• Experience running agile ceremonies or project coordination in a software environment
• Advanced JQL for complex filtering and reporting
• Familiarity with other agile tools such as Azure DevOps, Monday.com or Trello
• Experience supporting multiple teams at once
• A background in telecoms or technology services
• Understanding of QA and testing processes

Why Focus Group

We believe in respect, integrity, teamwork and ambition — not as words on a wall, but as how we actually work. You'll join a business that's growing fast, investing in its people and genuinely values the difference one good hire can make.

Let's connect. Let's grow.

IND1

Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.

Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.

Leaving you free to focus all your energy on the important stuff. Like growing your business.

Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy

Let’s connect. Let’s grow.