Software Engineer

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall:** We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. As a **Software Engineer**, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job. Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using **NodeJS and Typescript** back-end stacks, appropriate for each requirement, but always hosted on **AWS**, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …). ### Your mission @ Aircall: - **Create, design, develop, test, and monitor your code in production** - **Collaborate** with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end - Work with your team to **design high quality, secure, and scalable solutions** and be accountable for their execution - Obtain a good understanding of the business to provide relevant solutions to users and clients - Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications ### A little about you: - You have at least **2+ experience in back-end development**, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance. - You have worked extensively with **AWS** in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon). - Experience working on frontend applications is a big plus, preferably with React - **Value code simplicity, quality, performance and maintainability** - Can design pragmatic & simple architectures to solve problems at scale - You possess effective and proactive communication skills, and can collaborate with different profiles and roles ### Our Tech Stack: - You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly. - Typescript/[Node.js](http://node.js), Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis