Software Engineer

Job description

Software Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineer to join our team at our office in Porto, Portugal. If you enjoy building high-quality software, working collaboratively within a structured environment, and contributing to the delivery of mission-critical services, we’d love to hear from you. What we are looking for… We’re seeking a capable and motivated Software Engineer to join one of our development teams, working on applications and services that support our global platform. You’ll be involved across the full software development lifecycle, from design and development through to testing, deployment, and ongoing maintenance. Working as part of a collaborative team, you will contribute to delivering reliable, well-structured, and maintainable software that meets customer requirements. This role would suit candidates with at least a year of commercial software development experience, who are looking to build on their skills within a professional and team-oriented environment. Location… This role is based in our office in Porto, Portugal. Key responsibilities of the role… Software Development Lifecycle: Develop applications and features to meet customer and project requirements Write clean, maintainable code using appropriate technologies (e.g. C#, TypeScript) Contribute to design, specification, and refinement of development work Participate in testing activities to ensure functionality performs as expected across all scenarios Support the deployment of new releases and updates to live environments Ensure appropriate documentation is maintained and shared with relevant stakeholders Maintenance & Continuous Improvement: Diagnose and resolve issues, including bug fixing and performance improvements Support the ongoing maintenance and enhancement of existing applications Contribute ideas to improve applications, processes, and overall platform capability Ensure code and solutions are aligned with internal standards and best practices Working Effectively in a Team: Participate in team ceremonies such as planning, refinement, reviews, and retrospectives Collaborate with colleagues to deliver work to agreed timelines and quality standards Conduct code reviews, providing constructive feedback and suggestions for improvement Support other team members where appropriate Quality & Delivery: Deliver software that meets acceptance criteria and customer expectations Ensure development outputs are well-structured, reliable, and maintainable Work to agreed deadlines, supporting the timely delivery of releases Contribute to maintaining high standards of technical quality across the team Personal Development: Develop knowledge of tools, technologies, and best practices used within the team Apply feedback from peers and senior colleagues to improve performance Continuously build technical capability and contribute to team effectiveness About you… Bachelor’s degree in Computer Science, Engineering, or a related subject, or equivalent experience At least one year of experience in software development in a commercial or similar environment Experience with programming languages such as C#, JavaScript, or TypeScript Familiarity with relational databases (e.g. Microsoft SQL Server, PostgreSQL) Understanding of software development practices, including testing and version control Experience working with source control systems and CI pipelines Ability to write and test code to meet functional and non-functional requirements Strong problem-solving skills and logical thinking Clear communication skills, with the ability to explain technical concepts Ability to work effectively both independently and as part of a team About the Company… Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.