Software Engineer

Job description

***Why Work Here?*** At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: **Do something meaningful, With a great team, Earning what you deserve.** Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact. Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match. **We offer a competitive benefits package that includes:** - A flexible remote work policy with optional access to our Portland, Maine office - A 4-day workweek after 3 years of service - Generous paid time off, including 11 holidays - Medical, disability, life insurance, and optional dental/vision - 401(k) retirement plan with company match - Training & certification reimbursement - Milestone recognition programs, annual PTO increases, and more All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much. ***The Position*** Arkatechture is seeking a Software Engineer to join our Support Services team, supporting our Arkalytics platform and related data warehousing and analytics solutions. This role combines software engineering, cloud operations, and customer support. You'll investigate complex production issues, develop permanent solutions, improve platform reliability, and build tools and automation that make our products better for customers and teammates alike. You'll work closely with engineers, customers, and product experts to resolve technical challenges while continuously improving the stability, performance, and scalability of our platform. ***How to Apply*** Please send a cover letter and resume with your application. **You must submit both documents to be considered for the position**. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation. To help us get to know you, please include your resume and answer the following question in the cover letter section of your application: **Describe a production issue or customer-facing technical problem you personally investigated and resolved. What was the issue, how did you troubleshoot it, what tools, logs, queries, or data did you use to identify the root cause, and what did you ultimately change or implement to resolve it?***(250 words or less.)*