Software Engineer - Client Lifecycle Management (CLM)

Job description

You will be part of the Service Operations – Client Lifecycle Management and Client Relationship Management (CLM/CRM) Team, which is responsible for ensuring stable platform operations and the continuous improvement of our Avaloq software and products for our clients. As a Software Engineer, you will design, develop, maintain, and support business-critical applications and services within the CLM/CRM domain. You will be responsible for enhancing existing functionalities, investigating and resolving production issues, and ensuring the reliability, performance, and maintainability of the solutions delivered to our clients. In this role, you will collaborate closely with Business Analysts, Service Managers, Product teams, and Project Delivery teams. You will take over, maintain, and enhance solutions delivered to production, investigate and resolve technical issues, and contribute to the continuous improvement of applications and services used by our clients. Your key tasks Ensure the stable and efficient operation of Client Lifecycle Management and Client Relationship Management (CLM/CRM) solutions and related third-party applications Analyse, troubleshoot, and resolve incidents, defects, and complex technical issues. Delivering software changes Manage incidents and service requests end-to-end, including impact analysis, coordination, implementation of fixes, and resolution Maintain and enhance existing applications and services to meet evolving client and business requirements Support the onboarding of new banking services and solutions into service delivery and operational support Support testing activities, including functional validation, defect fixing, integration testing, and User Acceptance Testing (UAT) Maintain clear technical documentation and actively promote knowledge sharing and best practices within the team Bachelor's Degree in Computer Science, Engineering, or equivalent Proven experience as a Software Engineer, Software Developer, or a similar role in the banking or financial services industry Strong programming, analytical, and problem-solving skills Knowledge and experience in RDBMS, Oracle SQL, and Oracle PL/SQL Experience in software design, development, testing, and troubleshooting Familiarity with software development best practices, version control systems, and CI/CD concepts Strong communication skills and the ability to work effectively within cross-functional teams Self-motivated, proactive, and organized working approach with a demonstrated passion for continuous learning Full professional fluency in English (written and verbal It would be a real bonus if you have Experience in application support, incident management, or service operations environments Knowledge of CLM, AML, KYC, onboarding, and related third-party solutions Familiarity with cloud environments and containerization technologies (e.g., Docker, Kubernetes) Knowledge of Avaloq Core with certification Experience with modern software engineering practices, automation, and monitoring tools We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.