Software Engineer, Forward Deployed

Job description

# Come build the rails of B2B commerce in hospitality, starting with hotels and fintech integrations ## **What excites you** - You thrive at the intersection of engineering and customer + product success, translating ambiguous business needs into elegant technical solutions that drive real value. - You're energized by working directly with customers to understand their challenges and architect solutions that transform how they operate. - You love owning the full customer journey - from initial discovery through production deployment and continuous iteration. - You're someone who has worked on early-stage teams, perhaps even as a founder, and excel at wearing multiple hats while maintaining focus on impact. - You're an expert at navigating ambiguity and making smart tradeoffs between customer needs, technical constraints, and business objectives. - You find satisfaction in building solutions that may not always be glamorous but deliver tangible, measurable value to the businesses that depend on them. ## **What excites us** - You have 5+ years of hands-on experience shipping production systems, with a track record of driving customer outcomes from concept to deployment. - You're comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization. - You bring strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve. - You're a full-stack generalist equally adept with client-side and server-side technologies (Ruby on Rails / Hotwire / Typescript / React / Node.js / Postgres). - You have experience with system integrations, APIs, and building reliable data pipelines between enterprise systems. - You excel at technical communication - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives. - You have experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments. - You understand that this is an engineering role with hands-on coding that also encompasses aspects of product management, technical customer success, and solution architecture. ## **What you'll do** - **Drive end-to-end implementations and solutions:** Partner directly with our hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools. - **Own the customer technical journey:** Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. You’ll understand user pain points, scope product specs, and design and build software. - **Build scalable integration frameworks:** Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs. - **Enable rapid onboarding:** Contribute to our hotel onboarding initiative by identifying patterns across implementations and building features that reduce time-to-value for new partners. - **Shape the product roadmap:** Surface unmet needs from your direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers. - **Develop strategic partnerships with our sales and go-to-market-teams:** Work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels for Folio. ## **Working at Folio** - Folio is a Ruby on Rails app with Typescript Node.js automations deployed to AWS. - Our engineering team meets daily for standup (except Friday) and otherwise keep meetings to a minimum. - We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners. - For the most part, we rely on Google Meet, GitHub, Linear, Notion, and Slack to make decisions and get things done day-to-day. ## **What we value** - **Craft**. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace. - **Optimism.** We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit. - **Ownership.** We love making things better and have a strong sense of shared responsibility over everything we create together. - **Hospitality.** The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.