Fully remote | Complete engagement job
Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world.
At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.
We are seeking a strategic Engineering Manager to own and evolve our Software Engineering Center of Excellence (CoE). You will design and deliver scalable operational frameworks that span complex software project management and high-impact engineering talent development.
The role combines process optimization, technical mentorship, and delivery assurance to drive operational excellence and superior technical output across Factored’s software engineering practice. You will operate with an owner mentality, proactively identifying execution gaps, designing solutions, measuring performance metrics, and iterating on delivery processes. You will collaborate closely with cross-functional teams to ensure alignment with client expectations and the high “Factored Bar” for quality.
This is a people-leadership and operational role. You will coach Engineering Leads and engineers, partner with the People and Recruiting teams, support technical sales and pre-sales engagements, and help scale the SWE CoE across our target roles: AI Engineer, Full-stack, Front-end, Back-end, SDET / Quality, DevOps.
Functional Responsibilities:
- Own core CoE processes, including recruitment, placement, onboarding, and structured career growth initiatives for the software engineering team.
- Proactively design and implement scalable process improvements to increase organizational efficiency and drive innovation.
- Coach and mentor Engineering Leads and engineers, providing feedback to elevate technical seniority, performance, and professional ownership.
- Bridge strategy and execution, ensuring high-level initiatives are fully implemented, tracked, and delivered successfully.
- Ensure high-quality delivery across software projects and client engagements, identifying risks early and resolving execution issues with clients and internal teams.
- Resolve client escalations related to performance, availability, soft skills, and account relationships, protecting both the placement and the long-term client relationship.
- Foster a culture of engineering rigor, maintaining the high “Factored Bar” by accurately measuring outcomes and technical deliverables.
- Collaborate cross-functionally to align resources, manage dependencies, and achieve shared organizational goals.
- Manage complex software projects from inception to completion, ensuring clear communication of results and stakeholder alignment.
- Drive accountability and follow-through across all initiatives, ensuring projects stay on track and meet defined success criteria.
- Monitor and optimize key CoE metrics, specifically focusing on resource utilization, placement success, and overall team performance.
- Support the People team with performance reviews, PIPs, and initiatives that improve soft skills, communication, and leadership readiness across the CoE.
- Partner on technical sales and pre-sales , supporting discovery calls, evaluating client job descriptions, and defining required skills and seniority levels for the recruiting team.
Qualifications:
- 10+ years of total professional experience, with a consistent track record of professional growth and increasing responsibility.
- 5+ years of experience in software engineering roles: such as Full-stack, Back-end, Front-end, or Platform engineering , with deep domain expertise.
- 2+ years of experience in leadership roles, demonstrating the ability to manage high-performing teams or lead complex, multi-stakeholder projects.
- Advanced English proficiency, with exceptional written and verbal communication skills tailored for both technical and executive audiences.
- Mastery of software engineering fundamentals, including system design, software architecture, code quality practices, testing strategy, and end-to-end SDLC ownership.
- Proven track record of execution, with a demonstrated ability to deliver high-impact results in fast-paced or ambiguous environments.
- Strong project management expertise, including proficiency in agile methodologies, resource planning, and risk mitigation.
- Experience in mentoring and coaching, with a focus on developing technical talent and fostering a culture of continuous learning.
- Strategic problem-solving skills, with a high degree of rigor in measuring outcomes and ensuring engineering quality.
- Exceptional stakeholder management skills, acting as a bridge between technical execution and business strategy.
Nice to Have:
- Experience in consulting or client-facing environments, with a proven ability to build technical proposals and manage high-stakes client relationships.
- Experience designing and implementing training programs or internal enablement curricula focused on the modern software stack.
- Direct exposure to AI and Generative AI use cases, specifically how they integrate with and enhance modern software engineering workflows.
- Hands-on familiarity with cloud platforms (AWS, Azure, GCP) and DevOps practices.
- Proven success in scaling teams or operational processes within a rapidly growing startup or a Center of Excellence (CoE).
- Familiarity with engineering quality and governance frameworks to support large-scale enterprise environments.
- Active participation in the engineering community, contributing to open-source projects, speaking at conferences, or technical blogging.
Our Benefits:
- Ownership through equity participation.
- Annual company retreat.
- Education bonus for continuous learning.
- Company-wide winter break.
- Paid time off.
- Optional in-person events and meetups.
- Tailored career roadmaps.
- High-performance culture.
At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.
We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts.
In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.
