Software Issue Resolution Team (SW IRT)

Job description

Job Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. The Role: A SW IRT (Software Issue Resolution Team) is GM’s plant-facing software integration readiness role that owns software-related end-of-line (EOL) and launch quality for a vehicle program and its plants. They capture and analyze build/EOL data, flag and contain faults that impact EFTQ (including creating PRTS and managing DTC ignores via Jira/Deviator), and provide status on on-site builds and manufacturing events while coordinating with DREs, VSEs, MSIE/AVG, and plant teams. In practice, they are the on-the-ground software integrator at bench/PPO/plant, driving closure of software issues across engineering and manufacturing so vehicles can be built and shipped with acceptable software quality. What You'll Do (Responsibilities): Primary SW EOL Issue during build events at the plant and Pre Production Operations (PPO) Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flash and functionality activities Track Electrical software PRTS issues and ensure that owners provide timely and effective closure Support the QE and diagnosticians in completing the PRTS 4-Diamonds as well as reject or approve Electrical PRTS issues at Launch PRC stage Provide proper preliminary root cause analysis to ensure appropriate assignment of PRTS issues Ensure all Process Change opportunities are reviewed. Support and/or Coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR) Provide and implement containment plans as required Track/monitor breakpoints of containment and corrective action Support Electronic Easel Board reviews. Ensure issues are captured, understood, and routed to the correct team for troubleshooting Work with Electrical Diagnosticians, QEs, AVG organization, and VSIEs to plan lab check process for all future programs before builds begin Present top issues / PPO Look ahead info to leadership forums – VIP Ops, eSAPIR Escalate unresolved issues as needed to respective leadership forums Domestic & International travel for build events - 25% Your Skills & Abilities (Required Qualifications): Bachelor of Science in Engineering At least 2 years of post-graduation engineering experience required Excellent oral and written communication skills Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally Demonstrated Bold and It’s on Me Behaviors Demonstrated ability of dealing with ambiguity to enable timely decision making Ability to travel What Can Give You a Competitive Edge (Preferred Qualifications): Knowledgeable in Jira SW issue tracking system Have launched a VIP vehicle program at a GM plant Working knowledge of using a NeoVi/Vehicle Spy tools Knowledgeable in the use of DPS and/or GBFTT programming tools Must be comfortable reporting out to senior leaders of the SMT and program teams Knowledgeable of the Software release process from SMT to Manufacturing – VCAM/SPR/SPD/GEPICS Knowledgeable on PRTS system and processes Knowledgeable in GVDP, ECR, EWO, TWO, BSD processes and systems DFSS Blackbelt Plant launch experience with both EVs and ICE vehicles GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. 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