Software Platform Partner II - PPM

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. **Role description:**The Software Platform Partner II will provide tactical advisory to ensure the business gets the best value from the portfolio of services and applications. **Role accountabilities:** - Serve as a trusted technical and functional advisor for assigned platforms and applications. - Provide consultancy support and share best practices across the global business teams. - Collaborate with vendor partners and represent Arcadis tech colleague in discussions related to platform capabilities, enhancements, and support needs. - Work closely with operational teams to support platform adoption, business pursuits, and successful project delivery. - Assist in the administration, maintenance, and effective use of project data within Common Data Environments (CDEs), including exploring opportunities to leverage AI-enabled capabilities. - Contribute to platform documentation, knowledge sharing, and continuous learning initiatives. - Help promote awareness and adoption of the most appropriate applications and platforms to support business needs and project outcomes. - Strong soft skills, ability to prioritize, attention to detail, problem-solving and communication skills. - Support contract administration activities and vendor engagements, including renewals and (re)negotiations where required. - Accountable for other related tasks assigned by the line manager. - Assist with the resolution of user feedback, escalations, and platform-related communications in a timely and professional manner. - Build effective partnerships with designated business services and stakeholder groups to understand their needs and priorities. - Collaborate with Arcadis enabling functions to ensure continuous compliance with Arcadis’ policies. **Qualifications & Experience:** - Good understanding of PPM or CCM software platforms, applications, and related technologies, with an interest in learning how platforms support business processes and integrations: - OpenSpace - Smartsheets - Oracle Primavera P6 - Oracle Aconex - Microsoft Project - Planview - Planisware - OnePlan - Clarity PPM (Broadcom) - ServiceNow Strategic Portfolio Management (SPM) - Procore - EcoSys - ASite - CostX - At least 7 years of experience relevant to the role. - Ability to investigate issues, identify practical solutions, and work independently when required, while knowing when to seek support from colleagues and stakeholders. - Interest in supporting platform administration, configuration, maintenance, and continuous improvement activities to help ensure reliable and efficient service delivery. - Strong analytical and problem-solving skills, with the ability to explore issues, understand root causes, and contribute to effective solutions that enhance platform performance and user experience. - Experience working with a variety of stakeholders to understand requirements, resolve issues, and support business objectives. - ood interpersonal and communication skills, with the ability to build positive working relationships and collaborate effectively across teams. - Ability to manage multiple priorities, stay organized, and deliver quality outcomes within agreed timelines and service expectations. - Demonstrated project management skills, with the ability to plan, coordinate and deliver small to medium sized projects or initiatives. - Willingness to develop knowledge of IT service management principles including change management, incident management, problem management and release management within enterprise technology environments. - Customer-focused mindset, with an interest in understanding business needs and helping deliver technology solutions that add value and improve user experience. - Degree level education in Information Technology, Computer Science, Engineering or another relevant discipline, or equivalent practical experience. - Desirable: Exposure to project management, IT service management, cloud technologies, or vendor-specific software platforms and certifications. - Desirable: Experience of contributing to platform governance, documentation, knowledge management and operational best practices to improve service quality, consistency and efficiency. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.