Software Product Support Engineer

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Mumbai,IND You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **PDC Software Support Engineer** **About the Role** Join our SW GPS team to support next-generation software platforms. This role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high-performing systems across global customer environments. **Key Responsibilities** - Act as Tier 3 expert for complex software/platform issues, driving end-to-end resolution - Troubleshoot backend system flows across software, infrastructure, and system layers - Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions - Support and operate containerized applications in Linux/Kubernetes environments - Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements - Contribute to CI/CD processes, monitoring, and production reliability - Support new product introduction (NPI), including readiness validation and training - Develop tools, documentation, and best practices to improve support efficiency and reduce escalations **Required Qualifications** - 8 - 14 years of experience in software support, backend systems, or DevOps - Strong troubleshooting skills in complex, multi-disciplinary systems - **Practical troubleshooting experience using agentic AI systems.** - **Strong experience working with and troubleshooting Linux environments** - P**ractical experience with cloud native production environments: containerization (Docker) and Kubernetes** - Familiarity with CI/CD, monitoring, and DevOps practices - Excellent communication and teamwork skills - Fluent in English **Advantage** - Knowledge of Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), or IaC tools (Helm, Terraform) - **Understanding script coding, such as : Python, PowerShell, Bash.** - **Background in software development, testing, or system integration** - **Experience in supporting global, production-critical environments** **Additional Information** - Location: Bangalore, India - Travel: up to 25% - Global collaboration with international teams and customers **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 25% of the Time **Relocation Eligible:** Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.