Software QA Engineer

Job description

Cricut is seeking a highly motivated and experienced Software QA Engineer to help deliver high-quality experiences across Web, Mobile, Desktop, API, Hardware, and AI-powered products. This role is responsible for validating software functionality, system integrations, connected device experiences, and generative AI features to ensure exceptional customer experiences. You will collaborate closely with Product, Engineering, Design, Data Science, and Program teams to identify risks early, validate customer workflows, and ensure high-quality releases across multiple platforms. The ideal candidate combines strong technical testing skills, excellent communication, customer empathy, and a passion for quality throughout the product lifecycle. Core QA Responsibilities Design, develop, execute, and maintain comprehensive test plans and test cases. Validate user stories, features, APIs, integrations, and end-to-end workflows. Perform functional, regression, exploratory, integration, and system testing. Analyze application logs, API traffic, and backend systems to troubleshoot issues. Participate in sprint planning, grooming, reviews, and release readiness activities. Identify, document, prioritize, and verify defects through resolution. Represent QA concerns and quality risks in cross-functional meetings. Provide actionable customer-centric feedback to improve product experiences. Connected Device & Hardware Testing Validate software interactions with connected devices and hardware products. Test onboarding, connectivity, firmware updates, ownership management, and user workflows. Verify system behavior across various network and environmental conditions. Participate in qualification efforts for new consumer electronics products. Knockout Criteria 3-5 years of Software QA experience Bachelor's degree in Engineering, Computer Science, or equivalent experience. Must be living in or willing to relocate to Salt Lake City, Utah. Strong understanding of software testing fundamentals and SDLC. Required Qualifications Experience testing web, mobile, desktop, and API-based applications. Strong expertise in test planning, test case development, and execution. Experience validating REST APIs and web services. Hands-on experience troubleshooting client-server communications. Experience using browser debugging tools and log analysis techniques. Strong understanding of QA methodologies, testing strategies, and best practices. Experience participating in Agile software development processes. Strong written and verbal communication skills. Ability to work effectively in a fast-paced and rapidly changing environment. AI-Specific Qualifications Experience testing AI, machine learning, recommendation, search, or generative AI features. Understanding of prompt engineering concepts and AI validation techniques. Experience evaluating AI-generated output quality and consistency. Familiarity with testing conversational interfaces, copilots, or AI-assisted workflows. Ability to identify AI quality risks including hallucinations, bias, reliability, and safety issues. Experience using data-driven approaches to measure AI product quality. Preferred Qualifications Experience testing software integrated with hardware devices. Background in testing and qualifying consumer electronics products. Experience with cloud-based services and microservice architectures. Experience with test automation frameworks. Experience working with telemetry, analytics, and monitoring tools. Experience with large-scale end-to-end system testing. We’ve Got You Covered At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You’ll also receive exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented, creative, and curious minds out there. A Quick Note Before You Apply… Cricut is in an exciting chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person—but it’s not for everyone. We’re looking for A-players—people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on. Here’s what makes someone a great fit for this role (and for this moment at Cricut): You move with urgency. You don’t wait for perfect clarity to act—you start, learn, and adjust. You set high standards. You take ownership, deliver quality, and hold yourself accountable. You stay focused when things move fast. You prioritize what matters most and tune out the noise. You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy. You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact—because technology and creativity go hand-in-hand here. One More Thing (It’s a Big One) This role is in-office at least 4–5 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and love those hallway conversations that spark the next great idea—you’ll feel right at home. If you’re looking for a fully remote role, this may not be the right fit. But if you’re excited by challenge, purpose, and building something better—let’s make something amazing together. Relocation Statement: • This position is eligible for relocation assistance. What to Do Next: Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information. Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify. Cricut® empowers people to make and personalize almost anything—from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials make creativity easy and accessible for everyone. We believe everyone is born creative, and our mission is to put the power of handmade into the hands of all. With a passionate community of Makers around the world, Cricut helps turn inspiration into real, tangible creations—one project at a time. Let’s make.