Become our new Application Specialist IIOur support team takes care of cinemas all over North America, empowering the magic of the movies! Join our team of growing Application Specialists to enhance your technical and communication skills, ultimately becoming an expert in Vista’s cinema software. You’ll get to and play a key role in installing, configuring, and supporting software. This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.About VistaVista is a global leader in film industry software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 65 countries around the world including the USA, Canada, Mexico, UK, India, China, Hong Kong, Taiwan, Australia, New Zealand and others. We offer lots of great benefits you can check out below: Flexible schedules and work remote 50% of the time! 4.5 Day work week (1/2 day Fridays) Medical, Dental and Vision coverage 401(k) with company match Generous Time Off (Paid Vacation, Sick Leave, Maternity/Paternity Leave) Great office culture with organized social outings and activities Your responsibilitiesTake ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects Willingness to learn about MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problemsBecome knowledgeable of the Vista Group software and the cinema industry to effectively serve clients. Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.Build strong relationships with clients and team members. Be available on bi-monthly rotation for urgent after-hours supportOther responsibilities as assigned RequirementsWhat you will need to bring Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers Enjoy managing own priorities and work well with different people and styles in a fast-paced environment Strong analytical/critical thinking skills and problem-solving abilities Friendly, positive personality and excellent interpersonal skills Creativity in using technology to find and measure meaningful results What would be nice to have: Professional work experience in technical troubleshooting or a scholastic equivalent Knowledge or interest in the cinema industry Knowledge in MSSQL Server and T-SQL and base level understanding of relational databases Working knowledge of Windows OS, hardware, and networking Bachelor’s degree Experience working with theatre or restaurant POS systems BenefitsSALARY BAND - $80,000-$85,000 per annumWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. We offer:Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Training & DevelopmentFree Food & SnacksSponsored social eventsWork From Home/Office (50/50)4.5 Day work weekShared Standards Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy. One Crew We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate. Shine a Light We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark. Make it Happen We make good things happen as people and as teams through our focus on delivery. Chase Great We challenge ourselves and each other to keep improving. Sound like a team you'd want to join? Apply today, we can't wait to meet you! The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Become our new Application Specialist II
Our support team takes care of cinemas all over North America, empowering the magic of the movies! Join our team of growing Application Specialists to enhance your technical and communication skills, ultimately becoming an expert in Vista’s cinema software. You’ll get to and play a key role in installing, configuring, and supporting software.
This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.
About Vista
Vista is a global leader in film industry software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 65 countries around the world including the USA, Canada, Mexico, UK, India, China, Hong Kong, Taiwan, Australia, New Zealand and others. We offer lots of great benefits you can check out below:
- Flexible schedules and work remote 50% of the time!
- 4.5 Day work week (1/2 day Fridays)
- Medical, Dental and Vision coverage
- 401(k) with company match
- Generous Time Off (Paid Vacation, Sick Leave, Maternity/Paternity Leave)
- Great office culture with organized social outings and activities
Your responsibilities
- Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
- Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
- Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
- Willingness to learn about MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problems
- Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
- Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
- Build strong relationships with clients and team members.
- Be available on bi-monthly rotation for urgent after-hours support
- Other responsibilities as assigned
Requirements
What you will need to bring
- Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
- Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
- Strong analytical/critical thinking skills and problem-solving abilities
- Friendly, positive personality and excellent interpersonal skills
- Creativity in using technology to find and measure meaningful results
What would be nice to have:
- Professional work experience in technical troubleshooting or a scholastic equivalent
- Knowledge or interest in the cinema industry
- Knowledge in MSSQL Server and T-SQL and base level understanding of relational databases
- Working knowledge of Windows OS, hardware, and networking
- Bachelor’s degree
- Experience working with theatre or restaurant POS systems
Benefits
SALARY BAND - $80,000-$85,000 per annum
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. We offer:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Free Food & Snacks
- Sponsored social events
- Work From Home/Office (50/50)
- 4.5 Day work week
Shared Standards
Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.
One Crew
- We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate.
Shine a Light
- We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark.
Make it Happen
- We make good things happen as people and as teams through our focus on delivery.
Chase Great
- We challenge ourselves and each other to keep improving.
Sound like a team you'd want to join? Apply today, we can't wait to meet you!
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Vista Group (NZSX & ASX: VGL) is a global leader and parent company to several brands that provide software and technology solutions across the film industry sectors of distribution, exhibition, and moviegoers. Vista Group includes Vista (cinema management software), Veezi (cloud-based software for the independent cinema market), Movio (data analytics and campaign management tools), Maccs (film distribution software), Numero (box office reporting for film distributors and cinemas), Powster (creative studio platform) and Flicks (moviegoer publication to find what and where to watch content). Our love for cinema and film drives the purpose and foundations of our brands that generate innovation for our clients and the film industry as a whole. We are a New Zealand company with a global footprint, bringing together a group of brands that provide an innovative range of complementary technology solutions across the industry.With more than 700 crew, based across six main offices in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.
Vista Group (NZSX & ASX: VGL) is a global leader and parent company to several brands that provide software and technology solutions across the film industry sectors of distribution, exhibition, and moviegoers. Vista Group includes Vista (cinema management software), Veezi (cloud-based software for the independent cinema market), Movio (data analytics and campaign management tools), Maccs (film distribution software), Numero (box office reporting for film distributors and cinemas), Powster (creative studio platform) and Flicks (moviegoer publication to find what and where to watch content).
Our love for cinema and film drives the purpose and foundations of our brands that generate innovation for our clients and the film industry as a whole. We are a New Zealand company with a global footprint, bringing together a group of brands that provide an innovative range of complementary technology solutions across the industry.
With more than 700 crew, based across six main offices in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries. We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential.
We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.
