Software Systems Engineer

Position: Software Systems Engineer Job Description: Role Summary We are looking for a Senior ServiceNow Developer with strong hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment. What you'll be doing: Design, develop, and enhance ServiceNow solutions across ITSM and other modules (SPM, ITOM, custom apps). Build custom functionality using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows . Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist) Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server . Ensure high-quality, scalable, secure, and performant implementations. Conduct code reviews, reduce technical debt, and follow ServiceNow best practices. Troubleshoot production issues and support root-cause analysis. Mentor junior developers and contribute to team knowledge sharing. Experience and involvement in ServiceNow upgrade activities What we're looking for: 5+ years of hands-on ServiceNow development experience. Strong JavaScript skills (server-side & client-side scripting). Solid experience with ITSM processes (Incident, Problem, Change, Request). Hands-on experience with Flow Designer, IntegrationHub, REST APIs . Good understanding of ServiceNow architecture, data model, security, and performance tuning. Experience working in Agile/Scrum teams. Certifications Mandatory: ServiceNow CSA, ServiceNow CAD Preferred: CIS (ITSM/SPM), ITIL 4 Nice to Have Experience with CMDB/CSDM, Discovery, Domain Separation Enterprise or large-scale implementation experience Soft Skills Strong problem-solving and analytical abilities Excellent communication and stakeholder management skills Ability to lead by influence and mentor others Comfortable working independently on complex initiatives Quality-driven mindset with strong ownership About Arrow: Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology