Software Tech Support Engineer

Job description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Bangalore,IND You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . We are looking for a highly talented Software GPS Engineer to join our unique team. What’s in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. It will be a perfect fit for a highly skilled and motivated Fab Interface / Fab Automation Engineer with a strong background in the semiconductor industry . What you'll be doing: Function as a technical support Tier for SW issues Support all customer tool issues that don’t require code changes. Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases) Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams. Reproduce customer issues on internal systems. Perform Root Cause Analysis. Proactively identify points of failure and drive for resolution. Involvement in new SW development Take part in SW development road map milestones, new features reviews, and customer demos. Create and maintain the lab environment and perform Dry-run activities for new SW versions. Actively participate in new products introduction discussions. On-site Projects: Perform new installations/SW upgrades on customer semiconductor fabs. Troubleshoot complex cases and field support teams. Support Infrastructure: Develop training programs for field engineers and end users. Proactively drive support-related feature developments within the team. Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience. Required Education: Bachelor’s or Master’s degree in Electronics, Computer Science, Electrical Engineering, or related field. Customer Experience: Collect end-user pain points and work on solutions. What should you have? Self-Learning capability and passion to learn new technology. 3+ years of experience in the semiconductor industry, preferably in fab automation or equipment integration. Strong understanding of SECS/GEM, HSMS, and factory automation systems. Experience with MES systems, equipment control software , and scripting languages (e.g., Python, Perl, or Shell). Familiarity with equipment communication protocols and standards. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Advantage: Code debugging skills. Advantage: Experience in SW development / SW testing and integration Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.