Solution Architect, Implementation

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! The Technical Consultant II is responsible for supporting the successful delivery and configuration of Alkami Digital Banking solutions by gathering customer requirements, leading implementation discussions, and recommending configuration approaches aligned with customer operational needs and platform best practices. This role serves as a primary technical implementation resource for assigned customer projects and collaborates closely with project managers, customers, development teams, and implementation stakeholders to support successful onboarding outcomes. The position applies technical consulting, solution design, and customer engagement skills to manage implementation activities, troubleshoot configuration challenges, and guide customers through implementation and deployment processes. The Technical Consultant II operates with moderate autonomy while managing multiple concurrent implementation projects and supporting delivery quality and customer satisfaction objectives. Essential Duties & Responsibilities Serve as a primary technical implementation resource for assigned digital banking conversion projects by supporting customer onboarding activities, solution discussions, and configuration planning efforts Configure and support delivery of Alkami Digital Banking solutions by applying customer requirements, validating implementation details, and coordinating onboarding activities across assigned projects Lead customer-facing meetings and virtual working sessions by communicating implementation progress, addressing configuration questions, and supporting stakeholder alignment throughout project execution Support troubleshooting and issue resolution activities by analyzing platform behaviors, resolving implementation-related concerns, and escalating complex technical issues when necessary Collaborate with project managers, development teams, and implementation stakeholders by coordinating technical deliverables, managing dependencies, and supporting successful project execution Monitor implementation project risks by identifying operational or technical concerns, documenting impacts, and escalating issues to leadership or project stakeholders as appropriate Manage implementation tickets and customer support requests by tracking issue resolution activities, maintaining visibility into project tasks, and ensuring timely follow-up on customer needs Assist customers and internal teams with platform functionality questions by providing guidance on Alkami capabilities, configuration options, and implementation best practices Develop and maintain implementation documentation by recording configuration details, customer requirements, project notes, and operational procedures throughout implementation engagements Support implementation validation and testing activities by reviewing customer configurations, assisting with issue resolution, and confirming alignment with project objectives and operational expectations Manage multiple concurrent implementation projects by balancing customer communication, implementation tasks, ticket management, and project milestones across assigned engagements Collaborate with cross-functional teams by sharing customer feedback, implementation observations, and operational improvement opportunities that support successful delivery outcomes Maintain current knowledge of Alkami platform functionality, implementation methodologies, and industry best practices to support effective customer consulting and implementation execution New Logo Team Conduct customer solution design sessions by gathering implementation requirements, documenting operational needs, and recommending configuration approaches aligned with Alkami platform capabilities and industry best practices Recommended Experience & Education Minimum Years of Experience 1–3 years of experience supporting software implementations, technical consulting engagements, customer onboarding initiatives, or client-facing technology projects within SaaS, fintech, banking technology, or related environments. Education Level Bachelor’s degree in Information Systems, Computer Science, Business Technology, Finance, or a related field. Knowledge, Skills, & Qualifications Required Experience supporting software implementation, configuration, or customer onboarding activities Strong written and verbal communication skills with the ability to lead customer-facing discussions Ability to gather and document technical and operational requirements effectively Experience troubleshooting configuration or implementation-related issues Ability to manage multiple projects, customer priorities, and implementation deadlines simultaneously Experience collaborating with project managers, technical teams, and customer stakeholders Strong organizational and analytical problem-solving skills Familiarity with project management, ticketing, or collaboration tools such as Jira or Confluence New Logo Ability to travel up to 20% to support implementation projects Preferred Experience supporting SaaS, fintech, or digital banking implementations Knowledge of APIs, integrations, or technical configuration concepts Exposure to user acceptance testing, onboarding validation, or deployment activities Familiarity with Agile, Waterfall, or hybrid implementation methodologies Experience contributing to operational improvement or customer experience initiatives Experience participating in customer solution design or technical consulting sessions The salary range for this position is: TBD Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE